Director of Communications

Are you looking for a challenging role within an organization that provides rewarding compensation, an excellent benefit package, and career growth opportunities? If so, Lake County Government is the place for you. Comprised of nearly 3,000 employees, it is our goal to positively serve the residents of Lake County while working with a purpose. We believe our employees should take pride in the work they accomplish while truly respecting a collaborative work environment.

Under the direction of the Chief of Law Enforcement is an individual who serves as the Director of the Lake County Sheriff’s Office 9-1-1 communications center, which is responsible for the overall operation of the 24-hour communications center, agency technologies, physical facilities, written directives, and rules and regulations. An employee in this class provides leadership to the center’s personnel in meeting the goals and objectives of the center and works closely in conjunction with Command Staff in the Lake County Sheriff’s Office to deliver 9-1-1 dispatch services. This position must be able to work independently and exercise discretion in administering the operations of the communications center to deliver these services. 

• Serves as the Director of the Lake County Sheriff’s Office 9-1-1 communications center, which is responsible for providing 9-1-1, dispatch services for the Lake County Sheriff’s Office. 
• Responsible for working with the Sheriff’s Office Command Staff to establish the agency’s mission, goals, objectives, and long-range plans.
• Implements mission and objectives on a day-to-day basis and exercises judgment and discretion in assigning and adjusting the work of personnel to achieve the mission of the Lake County Sheriff's Office.
• Responsible for the overall operation of the 24-hour communications center, agency technologies, physical facilities, written directives, and rules and regulations.
• Provides leadership to the center’s personnel in meeting the goals and objectives of the center; identifies training and evaluates career growth of personnel to support the mission of the Lake County Sheriff's Office. 
• Communicates effectively, orally, in writing, and via various forms of electronic media, with all supervisory and line-level staff.  
• Makes recommendations to the Sheriff’s Office Command Staff for the proper resources (staff and equipment) to achieve the mission of the Lake County Sheriff's Office. 
• Prepares the recommended operational budget, participates in ongoing budget planning, other fiscal operations, daily administration, record-keeping, and adherence to fiscal policies established by the Lake County Sheriff’s Office; adjusts the objective and operations of the Communications Center as necessary within the budget and fiscal policies. 

• Directs, evaluates, guides, and controls activities of staff; oversees appropriate scheduling and allocation of personnel to meet the mission of the Lake County Sheriff's Office.
• Supervises shift managers and oversees hiring, promotions, performance reviews, and disciplinary aspects of the communications center.
• Develops emergency and contingency plans/responses to emergency situations and modifies plans, actions, and decisions considering the prevailing circumstances.
• Develops and implements policies and procedures.
• Analyzes and implements plans to improve efficiency and effectiveness.
• Represents the Lake County Sheriff’s Office to external agencies and facilitates compliance efforts as necessary.
• Assists in the coordination, planning, training, and implementation of all operational-related systems.
• Ensures all agency personnel are properly and appropriately trained for their individual job functions.
• Establishes and complies with all orders, policies, procedures, rules, and regulations of the Lake County Sheriff’s Office. 
• Follows written and verbal instructions.
• Ability to fulfill the duties, as necessary, of a telecommunicator.
• Performs any other duties as assigned by the Lake County Sheriff’s Office.

• Requires a Bachelor’s degree from an accredited university in public safety communications, emergency management, or a related field.  Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities may be considered.
• Preferred requirements include a Master’s degree in public administration, business administration, or a related field.
• Current Certificate for Emergency Medical Dispatch (EMD).
• Certificate of Incident Command System (ICS) training for ICS 100, 200, 300, 400, 700, and 800 must be obtained within 12 months from the date of hire.
• Several years of increasingly responsible experience in a multi-position, multi-jurisdictional public safety communication operations position, with three of those years in a supervisory or administrative capacity.
  

• Requires light to medium work involving standing or walking for extended periods.
• Exerting up to 30 pounds of force on a regular basis.
• Moderate dexterity in operating machinery, tools, or office equipment.
• Frequently required to travel throughout Lake County via automobile.
• Frequently required to walk, sit, and talk or hear for extended periods.
•  Is regularly required to sit, use hands to operate office equipment, including telephone and computer keyboard, and reach with hands and arms.
   

Lake County offers a competitive salary and benefits package. Visit our Prospective Employee page to get additional information on why you should work for Lake County! To learn more about the department you will be working for, visit Sheriff's Office. 

Any offer of employment is contingent upon the successful completion of a background screening, drug testing, and may include a pre-employment medical exam.

Lake County is committed to being a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer (EOE).

Salary : $106,233 - $120,840