What are the responsibilities and job description for the End User Services Delivery Manager position at Lake County?
The Service Delivery Manager is responsible for overseeing the successful delivery of IT services and solutions to internal and external stakeholders. This position focuses on ensuring customer satisfaction, managing service delivery teams, and maintaining high standards of service quality and efficiency. The Service Delivery Manager will also play a pivotal role in developing and implementing processes, managing resources, and ensuring alignment with organizational goals.
Scheduled Hours: 40 hours per week
- Manage the delivery of IT services and projects, ensuring timely and efficient outcomes.
- Oversee service delivery teams, providing leadership, guidance, and support.
- Develop and maintain strong relationships with stakeholders to understand and meet their needs.
- Monitor and report on key performance indicators (KPIs) related to service delivery and customer satisfaction.
- Implement best practices in service delivery management, identifying opportunities for continuous improvement.
- Collaborate with cross-functional teams to resolve escalated issues and ensure service excellence.
- Participate in strategic planning and contribute to the alignment of IT services with organizational objectives.
- Bachelor’s degree in computer science or related field or equivalent combination of education and experience.
- Proven managerial experience in IT service delivery or related fields.
- Strong understanding of IT service management (ITSM) frameworks and tools.
- Excellent communication and interpersonal skills.
- Demonstrated ability to lead teams and manage complex projects.
- Ability to establish and maintain effective working relationships with other employees, governmental officials, and the public.
As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years. We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community.
Additional information about the Lake County Health Department, our culture, and why you should join our team can be found at https://lakecountyil.attract.neogov.com/health-department.
At this time, you must live in Illinois or Wisconsin to be eligible to work at Lake County Health Department. You can find our salary grades at https://www.lakecountyil.gov/4515/Salary-Grades. For unionized positions, a list of our collective bargaining agreements can be found here: https://www.lakecountyil.gov/2686/Collective-Bargaining-Agreements.
Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.
The Lake County Health Department and Community Health Center is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics.
Salary : $89,589
