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Support Services Specialist - Care Coordination & Support Organization

Lake County
Waukegan, IL Full Time
POSTED ON 2/6/2025
AVAILABLE BEFORE 4/5/2025
To be considered for this position you must be a resident of Illinois or Wisconsin!

The Support Service Specialist is a valuable member of our (CCSO) Care Coordination & Support Organization team who is responsible for providing case management services to youth enrolled in the Family Support Program (FSP) or Specialized Family Support Program (SFSP). Coordinate and monitor the delivery of additional supportive services for eligible youth.   

To be successful in this role, we are looking for someone who
  • Assist families with applying for Medicaid as needed.
  • Provide care coordination and support services to assigned CCSO youth and document appropriately.  
  • Assure families are linked with appropriate services and monitor their progress.   
  • Once training is complete this position is home-based, meaning there is not an assigned office, but the person is expected to travel within Lake County to attend meetings with children and their families.  

Schedule: 37.5 hours a week
The exact hours and which days have evening hours are negotiable, but some evening hours would be required; For example:
  • Monday (11:00am-7:00pm)
  • Tuesday (8:30am-4:30pm)
  • Wednesday (11:00am-7:00pm)
  • Thursday (8:30am-4:30pm)
  • Friday (8:30am-4:30pm)

To be considered for this position you must be a resident of Illinois or Wisconsin!
  • Provides direct services to clients and their families.
  • Assist families with preparing, submitting, and tracking applications for FSP and SFSP, including both initial applications and continued enrollment applications. 
  • Assist families with applying for and facilitating admission to residential treatment services, as needed. 
  • Coordinate and monitor the delivery of Individual Support Services (ISS) and Therapeutic Support Services (TSS) for youth. 
  • Maintains regular contact with an active caseload, meeting frequency deadlines as determined by the program.
  • Complete required documentation accurately and timely. 
  • Maintain IM CANS certification.
  • Consult with the supervisor regarding the status of cases.
  • Facilitates with clients and collaborates with the treatment team to develop, review and update treatment goals and referrals both internally and externally.
  • Assists clients in obtaining public entitlements, housing, community resources, etc.
  • Attends staffings with Court Services, schools, agencies and others, as necessary.
  • Organizes and participates in treatment-related clinical conferences and staffings on assigned clients.
  • Performs initial evaluations and assessments of potential clients regarding their appropriateness for participation in the program.
  • Provides education and direction to clients, family members and/or significant others.
  • Takes responsibility for training in and documenting clinical chart requirements to meet program and state standards.
  • A bachelor's degree in counseling and guidance, rehabilitation counseling, social work, education, vocational counseling, psychology, pastoral counseling, family therapy, or a related human service field;
  • A bachelor's degree in any other field with two years of documented clinical experience in a mental health setting under the supervision of a QMHP; 
  • A certificate of psychiatric rehabilitation from a DHS-approved program, plus a high school diploma or GED, plus 2 years of experience in providing mental health services; 
  • A recovery support specialist certified by, and in good standing with, the Illinois Alcohol and Other Drug Abuse Professional Certification Association, Inc.;
  • A family partnership professional certificate from and in good standing with the Illinois Alcohol and Other Drug Abuse Professional Certification Association, Inc.; 
  • An occupational therapy assistant licensed under the Illinois Occupational Therapy Practice Act [225 ILCS 75] with at least one year of experience in a mental health setting; 
  • A minimum of a high school diploma or GED and 5 years documented clinical experience in mental health or human services;
  • An individual who has completed a behavioral health technician or other psychiatric training certification through the Medical Education and Training Campus in Fort Sam Houston, Texas, with one year documented clinical experience in a mental health setting under supervision of a QMHP.  
  • May also qualify if meeting the requirements of a Qualified Mental Health Professional or above.
  • Must possess a valid driver's license.

As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years. We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community. 

Additional information about the Lake County Health Department, our culture, and why you should join our team can be found at https://lakecountyil.attract.neogov.com/health-department.

Currently, you must reside in Illinois or Wisconsin to work for the Lake County Health Department. Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam. 

The Lake County Health Department and Community Health Center is an Equal Opportunity Employer.  We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics. 

Salary : $25

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