Assistant Director of the Registrars Office

Description

JOB SUMMARY: The Assistant Director of the Registrar's Office is responsible for assisting with handling registration and maintaining the integrity of students' personal information and academic records. This position will play a key part in the implementation of student management programs, including testing programs with different student populations.

Characteristic Job Tasks And Responsibilities

• Acts with integrity, honesty, and knowledge to promote and preserve the culture, values, and mission of LECOM;
• Acts as administrative representative with faculty, staff, and visitors in a professional, friendly manner at all times;
• Maintains confidentiality, professional appearance, and pleasant demeanor;
• Works with the Registrar and Assistant Registrar to manage activities and assist with organization in the Registrar's office;
• Serves as a content expert and accepts responsibility for the management of student records;
• Advises and consults with administration and management regarding operational problems in the Registrar's office;
• Works with the team to resolve problems regarding academic student records;
• Provides resources on graduation and degree requirements;
• Issues transcripts and grades, verifies enrollment, loan deferments, and insurance forms, and issues background checks;
• Holds counseling sessions with students at the time of registration or during the course of the academic year;
• Interviews parents, faculty and students with special requests related to admission and registration;
• Performs data entry and archives files or transcripts;
• Participates in the organization of interviews, on-campus visitation, open houses, white coat, commencement, and other departmental programs;
• Participates in service unit goals setting and continuous improvement;
• Serve on school committees as required and provides administrative support to standing and ad hoc committees as required by the Registrar;
• Documents completion of training of tasks and responsibilities;
• Assists with assessment processes;
• Assists with aspects of financial aid;
• Maintains a calm demeanor during periods of high volume or unusual events to keep operating to standard and to set a positive example for the overall department;
• Maintains regular and punctual attendance;
• Contributes directly to the Mission of LECOM embodying the essence of Osteopathic Principles and Practices by assisting with Institutional fundraising and participating in the LECOM Scholarship Auction;
• Participates in scholarly activity so to enrich and broaden the student learning experience;
• Commits to being a representative of LECOM by being actively involved in the community, including, but not limited to, serving on Boards, participating in community fundraisers and overall outreach; and
• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the Registrar's office and the Institution.
  
  

EEO/AA/M/F/Vets/Disabled

Minimum Requirements

KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Effective communication skills, both written and verbal;
• Knowledge of academic and student records terminology;
• Knowledge of the protocols and procedures in Institutional education;
• Publication, layout, and critical thinking skills;
• Ability to develop and implement procedures;
• Demonstrable accuracy concerning daily work assignments;
• Good public relations and marketing skills;
• Ability to work effectively under pressure in a fast paced environment;
• Confident in handling ambiguity and fluid situations and have an abundance of common sense and pragmatism;
• Ability to work with individuals at all levels in the organization and throw equal enthusiasm behind the more routine, hands-on activities, as well as those requiring a higher profile;
• Organizational skills, must be accurate and attentive to detail;
• Ability to maintain an established work schedule; assess and prioritize multiple tasks and demands;
• Interpersonal skills to include tact and diplomacy;
• Organizational and planning skills, including attention to detail and follow-through;
• Strong computer literacy and accurate data entry skills;
• Maintain confidentiality of work-related information and materials;
• Establish and maintain effective working relationships;
• Knowledge of the protocols and procedures in Institutional education;
• Ability to learn quickly;
• Ability to understand and carry out oral and written instructions and request clarification when needed;
• Flexibility to accept other duties needed/assigned for the department needs;
• Ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations;
• Ability to report to work as scheduled, ready to devote full attention and energy to the important work of LECOM; and
• Ability to accept work directives from managers and supervisors in a respectful and cooperative manner.
  
  

Minimum Qualifications

Education and experience equivalent to: a Bachelor's Degree is required. Previous educational or similar experience preferred. Experience handling student records and working with Banner or similar educational software is highly preferred.