What are the responsibilities and job description for the Dental Office Patient Reception position at Lake Erie College of Osteopathic Medicine?
JOB SUMMARY: The Patient Care Coordinator is responsible for front office support for the LECOM School of Dental Medicine Dental Practices including, but not limited to, Scheduling, Patient Relations, Collections and Following Policies and Procedures. This position is for the 9:30am to 6:00pm shift.
CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES:
- Must check-in & check-out patients, answer telephone and verify personal information for billing purposes;
- Must be able to assist in showing students front office business operations;
- Attend meetings approved by SDM that require advancement of your profession;
- Must be responsible and accountable to supervise and manage a 10 -15 chair patient practice area;
- Must work in conjunction with the faculty & students to maintain patient flow;
- Must be able to take direction and receive assignments to help the dental students on a daily basis;
- Must be available for work during the hours assigned, for student instruction and practice development;
- Responsible for reporting EOD (End of Day) and balancing reports for the Financial Officer;
- Protect money, checks, credit cards and collect insurance information;
- Coordinate Dental materials Inventory with the Dispensary;
- Contribute directly to the Mission of LECOM embodying the essence of Osteopathic Principles and Practices by assisting with Institutional fundraising and participating in the LECOM Scholarship Auction;
- Participate in scholarly activity so to enrich and broaden the student learning experience;
- Commit to being a representative of LECOM by being actively involved in the community, including, but not limited to, serving on Boards, participating in community fundraisers and overall outreach; and
- Accept other duties needed/assigned for the practice needs.
EEO/AA/M/F/Vets/Disabled
KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Computer experience in the dental or other related field to allow for AxiUm computer program entry;
- Knowledge of Patient Relations, Scheduling and Bookkeeping;
- Knowledge of ADA Coding, Dental Insurance and reimbursement;
- Compliance with State and Federal Regulations and Safety Protocols, at the practice level;
- Knowledge of patient’s privacy (HIPAA) and student privacy (FERPA);
- Follow proper OSHA and safety guidelines; Protect equipment (office, dental, facility);
- Strong communications skills are essential as well as computer literacy (MS Office Suit [i.e. Word, PowerPoint and Excel…etc.]) and accurate data entry skills;
- Excellence organizational skills must be accurate and attentive to detail;
- Must be trained and certified on the Institutional Data System, Jenzabar;
- Maintaining an established work schedule;
- Effectively using interpersonal and communications skills including tact and diplomacy;
- Effectively using organizational and planning skills, including attention to detail and follow-through;
- Assessing and prioritizing multiple tasks, projects, and demands;
- Maintaining confidentiality of work related information and materials;
- Establishing and maintaining effective working relationships;
- The ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations;
- The ability to report to work as scheduled, ready to devote full attention and energy to the important work of LECOM;
- The ability to accept work directives from managers and supervisors in a respectful and cooperative manner; and
- Be able to be flexible to accept other duties needed/assigned for the practice needs.
MINIMUM QUALIFICATIONS:
Education and experience equivalent to: High school diploma or GED required. Bilingual applicant preferred. AS or BS degree with work experience of 2-5 years’ in a similar job responsibility preferred. Computer and online interactive knowledge a must
