What are the responsibilities and job description for the Director of Hospitality position at Lake Express?
Position Description
Job Title: Director of Hospitality FLSA Status: Exempt, Salaried
Location: Milwaukee Terminal Employment Status: Regular, Full-time
Reports: Senior Vice President of Sales & Marketing Revised Date: February 2025
Job Summary
Oversee all aspects of day-to-day guest operations and development of hospitality and guest experience strategies including coordinating all activities of the food and beverage and vendor relationships, purchasing, equipment, procedures and documentation. Conduct operation of all above areas within appropriate policies.
Essential Functions – the following are essential functions of the job but are not all-inclusive.
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Minimum Requirements
Experience | Education |
Good written, verbal, mathematical and sufficient computer skills. Working in a team environment. 5 years of customer service experience in a hospitality environment. | Bachelor’s or associate degree or equivalent combination of education and experience |
Submit to and pass pre-employment drug test | |
An equivalent combination of education and experience may be substituted. |
Working Conditions
Mental | Physical | Use of Senses | Environmental |
Verbal & written communication with others continuously. Process calculations frequently. | See below | Moderate noise level | Outside conditions, extreme heat. Marine operation is subject to varied wake and motion. |
Physical Requirements
| Not Required | Occasionally (33%) | Frequently (66%) | Continuously (100%) |
Standing |
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Walking |
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| x |
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Sitting |
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| x |
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Lifting |
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| x |
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Carrying |
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| x |
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Pushing |
| x |
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Pulling |
| x |
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Climbing |
| x |
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Balancing |
| x |
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Stooping |
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| x |
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Kneeling |
| x |
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Crawling | x |
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Reaching |
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| x |
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Handling |
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| x |
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Speaking |
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| x |
Hearing |
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| x |
Seeing |
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| x |
Color Vision |
| x |
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Depth Perception |
| x |
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