Practice Manager

Position Summary:

HealthStar Physicians of Hot Springs is seeking a proactive and experienced Practice Manager to oversee day-to-day operations of Lake Hamilton Family Medicine, a high-volume primary care clinic, and MedSpa 1661, a growing medical aesthetics clinic. The ideal candidate is highly organized, detail-oriented, and capable of leading cross-functional teams in two unique healthcare environments. This role is key to ensuring operational efficiency, exceptional patient experience, staff accountability, and financial performance.

Responsibilities:

Operational Oversight

• Lead daily operations of both Lake Hamilton Family Medicine and MedSpa 1661.
• Ensure consistent workflow, scheduling, and staffing across both locations.
• Collaborate with providers and team leads to address patient flow issues and improve service delivery.

Staff Management

• Hire, train, and evaluate staff across clinical and non-clinical departments.
• Maintain staffing schedules, oversee timekeeping, and manage leave requests.
• Conduct regular team meetings, performance reviews, and coaching sessions.

Patient Experience & Quality

• Ensure superior patient experience through timely communication, low wait times, and clear processes.
• Respond to patient concerns with professionalism and resolve complaints promptly.
• Oversee compliance with HIPAA, OSHA, and internal quality standards.

Financial & Business Support

• Monitor and improve revenue cycle performance (collections, A/R, co-payments, point-of-sale).
• Track supply ordering and inventory for both clinical and aesthetic products.
• Collaborate with billing and business office to ensure revenue cycle processes are followed.

Compliance & Reporting

• Maintain compliance with corporate policies and external regulations.
• Ensure timely completion of documentation, compliance training, and staff certifications.
• Provide performance metrics to executive leadership.

Marketing & Growth

• Ensure all providers are up to date on new services and product offerings.
• Monitor patient reviews and engagement across platforms like Boulevard and social media outlets.

Qualifications:

• 3 years of practice management experience in a healthcare or medical spa setting
• Strong leadership and team-building skills
• Working knowledge of AthenaOne and Boulevard preferred
• Excellent verbal and written communication skills
• High-level problem-solving and multitasking abilities
• Familiarity with HIPAA, OSHA, and healthcare compliance regulations

Preferred Traits:

• Calm under pressure, diplomatic, and professional in appearance and demeanor
• Passion for both wellness and aesthetics
• Comfortable managing both fast-paced clinical and client-facing med spa environments

Work Hours & Compensation:

• Full-time, Monday–Friday with occasional evening/weekend responsibilities for events or staff support
• Comprehensive benefit package with competitive salary based on experience
• Compensation based on experience.

EOE Statement:

HealthStar Physicians does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, citizenship, veteran status or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, HealthStar Physicians complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This Company Describes Its Culture as:

• People-oriented -- supportive and fairness-focused

Work Remotely

• No

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• How many years of experience do you have working in a medical spa?

Education:

• High school or equivalent (Required)

Experience:

• healthcare management: 3 years (Required)

Location:

• Hot Springs, AR 71913 (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Hot Springs, AR 71913 (Required)

Ability to Relocate:

• Hot Springs, AR 71913: Relocate before starting work (Required)

Work Location: In person

Salary : $40,000