Front Desk/Dental Assistant

Job Title: Dental Front Desk and Treatment Coordinator

Key Responsibilities:

• Front Desk Operations:
• Greet and check in patients as they arrive.
• Answer phone calls and respond to patient inquiries, including appointment scheduling, treatment questions, and billing inquiries.
• Verify patient insurance information and gather necessary documentation.
• Manage patient intake forms and ensure proper information is entered into the system.
• Maintain a clean and welcoming front office environment.
• Ensure patient confidentiality in accordance with HIPAA regulations.

• Appointment Scheduling:
• Schedule and confirm patient appointments.
• Ensure optimal scheduling to avoid conflicts and manage patient flow efficiently.
• Follow up with patients on upcoming appointments and reschedule if needed.

• Insurance and Billing:
• Verify dental insurance eligibility and benefits.
• Assist with insurance claims submission and tracking.
• Process patient payments and handle billing inquiries.
• Discuss treatment costs and payment options with patients.
• Prepare and explain financial treatment plans to patients in a clear and concise manner.

• Treatment Coordination:
• Work closely with the dentist and clinical team to explain and discuss recommended treatment plans.
• Assist patients in understanding their dental treatment options, timelines, and costs.
• Schedule necessary follow-up appointments for ongoing treatments.
• Provide patients with necessary pre-op and post-op instructions.
• Ensure patients are informed about their insurance coverage and out-of-pocket expenses.

• Patient Relations:
• Create a positive and professional experience for patients, building long-term relationships.
• Address any patient concerns or complaints in a calm and professional manner.
• Provide ongoing support and communication to ensure patient satisfaction.

• Administrative Duties:
• Maintain accurate and up-to-date patient records.
• Help manage inventory of office supplies and dental materials.
• Coordinate with the dental team for any special requirements (e.g., referring patients to specialists).
• Perform general office duties, including data entry, filing, and organizing patient records.

• Other Duties:
• Assist with other front office tasks as needed (e.g., patient check-out, confirming insurance details).
• Participate in continuing education or training to stay up to date with dental office technologies and procedures.

Qualifications:

• High school diploma or equivalent.
• Experience working in a dental office, especially in a front desk or treatment coordinator role, is preferred.
• Knowledge of dental terminology, procedures, and insurance processes.
• Proficiency with OPEN dental management software.
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to multitask and manage a busy office environment.
• Compassionate, patient-focused approach to care.

Key Skills:

• Communication: Must be able to clearly explain treatment options, costs, and financial matters to patients in a way they understand.
• Time Management: Effectively managing appointments and patient flow.
• Problem-Solving: Addressing patient issues, scheduling conflicts, or insurance discrepancies.
• Multitasking: Handling multiple tasks at once, from answering phones to managing treatment schedules.
• Customer Service: Providing excellent service to ensure patient satisfaction and loyalty.

Job Type: Full-time

Pay: $13.00 - $22.00 per hour

Schedule:

• Monday to Friday

Ability to Commute:

• Lake Jackson, TX 77566 (Required)

Ability to Relocate:

• Lake Jackson, TX 77566: Relocate before starting work (Required)

Work Location: In person

Salary : $13 - $22