Beverage Cart Attendant

Description

LJA Mission Statement: 

The mission of Lake Junaluska is to be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body. 

Located in the Smoky Mountains of Western North Carolina, Lake Junaluska is a conference and retreat center that hosts over 50,000 overnight guests annually. We have over 400 lodging rooms, a campground, and meeting space for up to 2,000 people. All of our facilities are located on a scenic 1,200-acre campus which boasts panoramic views, abundant recreation opportunities, and a 200-acre lake. Our market ranges from youth groups to affluent leisure guests primarily from the Southeastern US. 

Position Summary:

The Beverage Cart will provide service to the Lake Junaluska Golf Course. Candidates must be able to provide great customer service with a smile to all guests. The primary responsibility of this role is to provide exceptional customer service to golf course patrons by delivering food, beverages, and snacks directly to them on the course via a mobile beverage cart.

Essential Functions 

• Must possess excellent hospitality skills and a strong desire to foster an attitude of “exceeding guest’s expectations”. 

• Be professional and understanding when working with guests’ last-minute requests with a positive can-do attitude. 

• Must be able to maintain a positive collaborative working relationship with other departments.

• Must be punctual for all shifts. 

  • Responsible for beverage cart sales and inventory controls of stock.

  • Distribution of assorted beverages and various snacks. 

  • Processes guest’s orders and ensures that all items are prepared properly and in a timely manner. 

  • Inspect cart to see that maintenance problems are corrected promptly, reporting these issues to the Manager. 

• Must be able to take orders for menu service, working with front and back of the house staff to provide the best possible service. 

• Maintain cleanliness of dining areas, and workstations at all times. 

• Ensure grade “A” health standards are consistently met. 

• Follow posted duties for specific meals and events. 

• Wear and maintain clean, pressed staff uniforms, to include wearing name tags. 

• Comply with all safety and sanitation policies, practices, procedures related to front/back house operations, to include wearing mask and clean gloves. 

• Perform other duties and responsibilities as assigned and required. 

• Comply with all safety policies, practices and procedures and report any unsafe activities or conditions immediately to supervisor or the Human Resources department. 

Qualifications

Knowledge, Skills and Abilities 

• Requires any combination of education and experience equivalent to a high school diploma and 6 months relevant dining/food service experience. 

• Must have a valid drivers license.  

• Must have demonstrated good communication skills, customer relation skills, and a commitment to providing responsive and conscientious customer service. 

• Must be flexible and able to adapt to changing needs, multiple task demands, and work structures. 

• Ability to read and comprehend instructions, short correspondence, emails, and memos. 

• Ability to effectively present job-related information upon request to customers and employees of the organization. 

• Proven organizational skills and interpersonal skills are required. 

• Ability to solve practical problems and handle a variety of customer, and employee questions. 

• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule formats. 

• Must be willing to work a flexible schedule 

Performance/Success Factors 

• Be punctual to work and other related functions 

• Performs well in a team environment 

• Complete work in a timely, accurate, and thorough manner 

• Ability to prioritize daily tasks and events. 

• Perform routine duties with minimal supervision. 

• Provide leadership to other staff through work ethic and the sharing of knowledge and skills. 

• Strives for excellence in all tasks and duties and fosters an attitude of “exceeding guest expectations”. 

• Able to work independently but operate within LJA policy guidelines using independent judgment. 

Working Conditions 

• Moderate to physical activity work, primarily outdoors in all weather conditions. 

• Occasionally working in a Well-lighted, heated and/or air-conditioned indoor kitchen/dining room setting with adequate ventilation, with moderate to loud noise. 

• Physical Demands: able to lift, carry or move items up to 50 pounds, standing for prolonged periods of time, walk, sit, reach (occasionally above head for trays, boxes, etc.)

•  Manual dexterity sufficient to perceive attributes of objects and materials. 

• Performs moderate to strenuous daily activities of primarily a food service nature, moderate to loud noise (food service equipment) 

• Vision: clear, close and distant vision to be able to monitor dining room activity and read menus. 

• Must be willing to work a flexible, variable schedule, to include overtime as required. 

• Operation Hours: Monday through Sunday, nights, weekend, holiday. 

• Must be able to drive a golf cart 

Lake Junaluska is an Equal Opportunity Employer