What are the responsibilities and job description for the Marine Service Manager position at Lake Keowee Marina?
Marine Service Manager
Lake Keowee Marina, located in Seneca, SC, is the largest family-owned and operated full-service marina on beautiful Lake Keowee.
We are located between the major cities of Charlotte, NC and Atlanta, GA, just minutes from Clemson University, we pride ourselves on providing exceptional service and a welcoming environment for our customers.
With our region thriving, growing region, we are looking for a hands-on, experienced Service Manager to join our strong team.
Attributes include someone who is attentive, ambitious, and hard-working.
**Key Responsibilities:**
- Oversee daily operations of the service, parts & detail departments, ensuring efficiency and quality service delivery.
- Manage and mentor service technicians, parts & detail staff, providing training and support to enhance their skills.
- Working as not just a leader, but also as a member of the team is also required.
- Developing actions plans for future success, hiring, promoting and the ability to create schedules.
- Develop and implement service processes and protocols to improve overall customer satisfaction.
- Maintain accurate records of service activities, inventory, and customer communications. - Collaborate with sales and marketing teams to promote service offerings and warranty programs.
**Required Skills and Qualifications:**
- Proven experience in marine service management or a similar role within the boating industry.
- Strong leadership and interpersonal skills to effectively manage a team and interact with customers.
- Excellent problem-solving abilities and attention to detail.
- Knowledge of marine systems, equipment, and maintenance practices.
- Relevant certifications or licenses related to marine service and repair are preferred.
