IT Help Desk Technician

At Lake Medical Imaging, our mission is to create the ultimate patient experience while providing services in diagnostic and interventional radiology. Our entire team takes pride of our standing as one of the most respected diagnostic imaging centers in our region, and one of only a few full-service radiology practices specializing and fully accredited in MRI, CT, PET/CT, women’s imaging, nuclear medicine and interventional radiology.

Job Description:

The IT help desk support technician Level 1 will be responsible for administration and internal support of the company’s PCs, phones, printers, servers, and related equipment. Tasks include staff support, supporting both an office environment and remote users, license tracking, shipping and receiving, performing PC maintenance, upgrades and configurations, installing hardware and software, and other duties as assigned.

The role is expected to know how to solve most first level end user hardware/software and network related issues. The technician will be required to escalate issues and contact vendors as needed to find solutions. Qualified candidates will have a basic understanding of Windows, networking and Wi-Fi

Responsibilities:

· Work incoming tickets according to severity/priority

· Perform PC setup at desktop level – installing, upgrading, implementing, and configuring operating systems, applications, software, and hardware

· Troubleshoot problems with computer systems (including hardware and software), e-mail, network, and peripheral equipment; Makes repairs and corrections where required

· Active Directory entry

· Use IT ticketing System to track and close daily issues

· Assist with Resolution on Tier 1 ticket issues

· Various ongoing projects and assignments

Requirements:

· Basic knowledge of networks

· Knowledge of PC hardware and peripherals to troubleshoot, repair and upgrade, as needed

· Basic knowledge on using a knowledge base to find a resolution

· Basic knowledge of MFA

· Basic knowledge of RDP

· Good written and verbal communication skills

· Good organizational skills

· Great customer service skills. Need to be able to interact professionally with staff members at all levels to help solve their problems.

· Must have the willingness to learn new technology as it’s deployed.

· Good time management skills

· Self-motivated and able to see tasks through to completion with minimal supervision

· Availability for on call rotation for weeknight/weekend support when required

· High school diploma or higher

Experience Advantages:

· CompTIA A certification

· Security Certs (CompTIA, etc.)

· Prior helpdesk work experience

· Experience in VOIP and Telephony

This position will be on-site at our Leesburg corporate headquarters, no remote work available.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• On call
• Weekends as needed

Work Location: In person