What are the responsibilities and job description for the Organizational Effectiveness Consultant position at Lake Michigan Credit Union?
Title : Organizational Effectiveness Consultant
Primary Location : Grand Rapids
Employee Status : full-time, exempt
Estimated Hours / Week : 38
Remote : Yes - hybrid schedule
What You’ll Get : (note varied offerings based on role and hours)
Weekly Pay
Comprehensive Health & Wellness package including Medical (with prescription coverage), Dental, and vision
Matching Health Savings Account Contributions, Dependent Care flexible spending account (FSA)
Retirement options like 401 (k) with company match and pension.
Paid time off : Vacation, Personal days, paid holidays, paid volunteer time, sick days, & flex time.
Tuition reimbursement
To see a full list of our benefit offerings – check out this
About this position :
LMCU is looking for an Organizational Effectiveness (OE) Consultant who will be responsible for identifying opportunities to increase effectiveness throughout the organization including, but not limited to : change management, process improvement, succession planning, etc. As an OE team member, you are responsible for the continuous improvement of the OE practice itself along with providing support to LMCU’s own organizational effectiveness, including internal facilitation and project management.
What you’ll do :
Partner with all levels of the organization, emphasizing consultations with the Senior Executive level, to identify needs and gaps, and advise / consult on possible next steps.
Collaborate with OE and LMCU team members on change management projects to : prepare the change approach, manage the change, and sustain change outcomes.
Collaborate with OE and LMCU team members on process improvement projects to : identify opportunities, document / analyze existing and future processes, and implement / monitor updated processes for results.
Collaborate with LMCU staff at all levels in strategic and organizational effectiveness activities.
Improve, revise, and design products and tools for LMCU’s OE practice. Review data from OE assessments and other reports to measure effectiveness of OE initiatives and suggest changes to improve results.
Design and deliver Organizational Effectiveness facilitated peer-to-peer learning efforts. Utilize multi-media strategies to elevate the work (improvement projects and change management efforts) of the OE team (infographics, summary reports, blogs, toolkit development, etc.).
Facilitate occasional LMCU leadership development courses and workshops.
Meet quarterly with business unit leaders to build trust and relationships through active listening and strategic questions. Communicate effectiveness tactics to address their needs, ideally resulting in the use of our consulting services.
Serve on assigned LMCU committees and / or external boards as requested.
What You’ll Bring : You’ll like this position if you have...
Three years to five years of similar or related experience.
Experience leading change management and / or process improvement projects.
Bachelor's Degree in Business, Organizational Leadership, or a related field of study.
Change Management Certification preferred (e.g. Prosci, CCMP, etc.)
Ability to collaborate and work effectively with people from diverse backgrounds.
Ability to work independently.
Excellent organizational and time management skills.
Excellent listening, critical thinking, and problem-solving skills.
Strong project management skills.
Strong written and verbal communication skills.
Who We Are :
We’re proud of our past, thrilled with our present, and couldn’t be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan.
As a credit union, LMCU is a not for profit institution, owned by its members, instead of corporate stock holders. We are accountable directly to our members, and they directly share in our success – benefitting by lower and fewer fees, better savings and checking interest rates, lower cost mortgages and a host of other advantages that simply don’t exist at traditional banks.
It’s about always doing what’s best and right for our members - it guides everything we do.
From friendly, knowledgeable and professional employees who greet you by name, to offering stellar value at every turn, LMCU works for its members.
Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every day.As an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members’ lifetime financial needs.
You’ll be encouraged to innovate and excel and we're committed to your empowerment as an employee, providing ongoing training, development, support, and opportunities for you to achieve your career goals.
Have additional questions about the role?
You may email us at : .
If you lack access to the internet or internet connectivity, or have a disability that hinders your ability to apply online, please choose one of the following options to obtain assistance :
Call us at : (616) 242-9790
Mail your resume to : 5664 Prairie Creek Drive, Caledonia, MI 49316
Please Note : These options are reserved for use by individuals requesting an accommodation as a candidate. Information received via these options will be routed to our HR team, who will provide appropriate assistance to facilitate the completion of LMCU’s online application.
