What are the responsibilities and job description for the Assistant Housekeeping Manager position at Lake Nona Wave Hotel?
Overview
The Assistant Housekeeping Manager plays a key role in ensuring the cleanliness, organization, and overall appearance of guest rooms, public areas, and back-of-house spaces. This position supports the Housekeeping Manager in supervising staff, maintaining high cleanliness standards, managing inventory, and ensuring guest satisfaction.
Responsibilities
Essential Functions:
- Assist in overseeing the daily operations of the housekeeping department.
- Supervise, train, and support housekeeping staff to maintain high standards of cleanliness and service.
- Conduct inspections of guest rooms, public areas, and back-of-house areas to ensure compliance with quality and safety standards.
- Monitor and manage housekeeping inventory, including linens, cleaning supplies, and amenities.
- Coordinate with maintenance and other departments to address any issues affecting cleanliness and guest satisfaction.
- Assist in scheduling staff shifts and ensuring adequate coverage.
- Respond to guest requests and concerns promptly and professionally.
- Ensure compliance with health and safety regulations, including proper handling of cleaning chemicals.
- Support the Housekeeping Manager in managing budgets and controlling operational costs.
- Assist in developing and implementing housekeeping policies and procedures.
- Uphold hotel brand standards and ensure exceptional guest experiences.
Qualifications
Qualifications:
- Previous experience in housekeeping or hospitality management preferred.
- Strong leadership and communication skills.
- Excellent attention to detail and problem-solving abilities.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Proficiency in housekeeping management software is a plus.
- Knowledge of health and safety regulations.
- Flexibility to work evenings, weekends, and holidays as needed.
Working Environment/Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
- While performing the duties of this job, the team member is regularly required to walk, stand, and sit 6-8 hours per day and may have exposure to basic office supply chemicals.
- The team member is occasionally required to climb and use balance. Additionally, they will frequently be asked to use their hands and arms to reach, carry, pull, and lift up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.
- The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.
- While performing the duties of this job, the team member will experience temperature fluctuations (rain, wind, heat, humidity), and moderate to high noise levels.
