What are the responsibilities and job description for the Auto Service Advisors, Writers, Experience Required position at Lake Norman CDJR?
20700 Torrence Chapel Rd., Cornelius, NC 28031
Automotive Service Advisor / Writer
Competitive Pay Plan That Consists of Salary, Commission and Bonus!
Great Benefits!
Experience Required!
Lake Norman Chrysler Dodge Jeep RAM needs to hire Service Advisors / Writers to advise customers on service options and costs when their vehicle needs repair. Earn what you deserve with our competitive salary! Enjoy working in our State-of-the-Art.
Lake Norman CDJR is the premier CDJR dealership serving the Charlotte metro area. We are #1 by offering an unbeatable automotive experience to every single customer every single time. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.
We offer:
Competitive Pay Plan That Consists of Salary,
Commission and Bonus!- Medical, Dental, Vision and Life insurance
- 401(k)
- Paid vacation
- Short- and Long-Term Disability
- Employee discount program
- Advancement Opportunities
- A Positive and Professional Work Environment
Responsibilities - Service Advisor:
- Schedule appointments for service/maintenance/recall work
- Greet customers, inspect their vehicle and answer questions
- Advise customers on necessary/suggested services and costs
- Offer additional services and products, including special promotions
- Follow the status of a customer's vehicle from service bay entry through completion of work
- Keep customers informed of any changes that occur
- Upon completion of work, review work order with customer
- Maintain high CSI scores
Qualifications - Service Advisor:
- Professional Service Writing Experience Required
- Good computer skills
- Excellent customer service and communication skills
- A positive attitude, good work ethic and professional appearance
- Pleasant, energetic, conscientious, dependable, and the ability to multi-task in a fast-paced environment.
- Valid driver's license and a good driving record
- High school diploma or equivalent
- Resume must be uploaded, and online assessment completed for immediate consideration
- Must be authorized to work in the U.S. without sponsorship and be a current resident
- Must pass pre-employment testing to include background checks, MVR, and drug screen
We are an Equal Opportunity Employer. All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.