Spa Receptionist

Clearview Reality Ventures, LLC Job Description

Job Title: Spa ReceptionDepartment: SpaReports To: Spa DirectorFLSA Status: Non-Exempt

Summary: Responsible for maintaining client appointments including booking, confirming, and check in and out and receiving payment for services and product, also performs secretarial duties by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Updates client information daily. *

2. Greets clients upon arrival and assures client files are current. *

3. Answers multi-line telephone in a courteous and timely manner. *

4. Performs all customer service duties to include answering client inquiries via mail, email, in person and telephone regarding services, product information and price information. *

5. Ensures appointment hours are filled in accordance with appointment scheduling guidelines. *

6. Confirms appointments and follows-up with clients regarding missed appointments via telephone and/or email. *

7. Notifies clients of openings or changes in appointment times and schedules accordingly. *

8. Retrieves and files records in accordance with daily schedules. *

9. Organizes and maintains file systems for quick retrieval of information. *

10. Maintains an accurate cash draw and the security of the tip envelopes. *

11. Sells gift certificates at the desk and on the phone. *

12. Resolves client problems/discrepancies in an expeditious and tactful manner. *

13. Required to attend a minimum of four department meetings a year and training sessions as required. *

14. Maintains lobby and robe lounge areas. *

15. Takes parts in service development. *

*Essential Function

16. Performs other related duties as assigned. *

17. Cleans and dusts retail area.

18. Maintains the locker rooms.

19. Maintains office supplies and organization.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos.Ability to write simple correspondence. Ability to effectively present information in one- on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Word;Microsoft Excel; Custom Spa Software; Publisher and internet software.

Education/Experience: High school diploma or general education degree (GED); and equivalent combination of education and experience.

Specialized Training: Customer Service Experience

Knowledge, Skills and Other Abilities:

• Oral communication skills
• Written communication skills
• Technical communication skills
• Customer relations
• Diplomacy
• Organization
• Planning
• Time management

*Essential Function

• Professionalism
• Reading skills
• Customer Service
• Sales Skills
• Must maintain a professional and clean physical appearance
• Must be physically capable of wiping down showers and cleaning wet rooms with wet floors
• Capable of carrying trays with dishes and pushes carts of laundry
• Able to sit for extended periods of time.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands; reach with hands and arms and talk or hear. The employee is frequently required to use hands. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch or crawl and taste or smell. The employee must occasionally lift and/or move up to 20 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.

The noise level in the work environment is usually moderate.

By signing below, I understand that I am confirming that I have the mental and physical ability and willingness to perform this job as described with in this document. I fully understand that if I do not, in whole or in part, it is my responsibility to make the employer aware of my restrictions before committing to this position.

____________________________________ _______________________Name Date

____________________________________ _______________________Witness/Manager Date

*Essential Function

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 4 hour shift
• 8 hour shift
• Weekends as needed

Ability to Commute:

• Laconia, NH 03246 (Required)

Ability to Relocate:

• Laconia, NH 03246: Relocate before starting work (Required)

Work Location: In person

Salary : $14 - $16