What are the responsibilities and job description for the Customer Service Liaison position at Lake Placid Lodge?
Job Overview
The Lake Placid Lodge is seeking a skilled Customer Service Liaison to serve as the first point of contact for our guests and manage all aspects of their accommodation. The ideal candidate will have excellent customer service skills, work experience in the hotel industry, and a knack for creating a pleasant and memorable stay for our guests.
Responsibilities
- Perform check-in and check-out tasks with precision and efficiency.
- Manage online and phone reservations, ensuring seamless guest experiences.
- Register guests by collecting necessary information and providing exceptional hospitality services.
- Liaise with housekeeping staff to guarantee that all rooms are clean, tidy, and fully-furnished to meet guests' needs.
Requirements
- Work experience as a Front Desk Agent, Receptionist, or similar role.
- Able to work a flexible schedule, including days, nights, weekends, and holidays.
- Reliable transportation to Lake Placid.
- Experience with hotel reservations software, like OPERA.
- Excellent communication and organizational skills.
About Us
The Lake Placid Lodge is an upscale resort situated in the heart of the Adirondack Mountains, offering breathtaking views and exceptional amenities.
Benefits
- Comprehensive benefits package, including paid time off and affordable health insurance.
- 401(k) retirement plan and opportunities for advancement.
- Free employee meals and competitive pay rate of $17-$19 per hour.
Salary : $17 - $19
