What are the responsibilities and job description for the Front Desk Representative position at Lake Placid Lodge?
Front Desk Representative
The Lake Placid Lodge is seeking a skilled Front Desk Representative to join our team. As the first point of contact for our guests, this individual will be responsible for managing all aspects of their accommodation, providing exceptional customer service, and working closely with our housekeeping staff to ensure rooms are clean and well-maintained.
Key Responsibilities:
- Check-in and check-out guests efficiently, responding to any queries or concerns
- Manage online and phone reservations, ensuring accurate and timely processing
- Register guests, collecting necessary information, including contact details and stay dates
- Provide detailed information about our hotel, rooms, rates, and amenities, highlighting our unique selling points
- Liaise with housekeeping staff to ensure rooms are prepared to meet guest expectations
Requirements:
- Previous experience as a Front Desk Agent, Receptionist, or similar role
- Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service
- Ability to work flexible schedules, including days, nights, weekends, and holidays
- Experience with hotel reservations software, such as OPERA
- Strong organizational skills, with attention to detail
About Us:
The Lake Placid Lodge is an upscale resort located in the heart of the Adirondack Mountains, situated on the shores of Lake Placid. Our resort offers a range of benefits, including paid time off, affordable health insurance, 401(k) retirement plan, free employee meals, opportunities for advancement, and a competitive hourly rate of $17-$19.
Salary : $17 - $19
