What are the responsibilities and job description for the Hotel Customer Service Representatives position at Lake Placid Lodge?
Job Description:
The Lake Placid Lodge is seeking Front Desk Agents to serve as the first point of contact for our guests and manage all aspects of their stay. As a key member of our team, you will be responsible for creating a pleasant and memorable experience for our guests.
Responsibilities:
- Perform check-in and check-out tasks
- Manage online and phone reservations
- Register guests, collecting necessary information
- Provide information about the hotel, rooms, rates, and amenities
- Liaise with housekeeping staff to ensure rooms are clean and fully-furnished
Requirements:
- Work experience in a similar role, such as Receptionist or Front Desk Agent
- Availability to work a flexible schedule, including days, nights, weekends, and holidays
- Ability to reliably commute to Lake Placid
- Experience with hotel reservations software, like OPERA
- Excellent communication and organizational skills
About Us:
The Lake Placid Lodge is an upscale resort located in the heart of the Adirondack Mountains, situated on the shores of Lake Placid. Our goal is to provide exceptional service to our guests and create unforgettable experiences.
Benefits:
- Paid Time Off
- Affordable Health, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Free Employee Meals (1 per shift)
- Opportunities for Advancement
- Pay rate of $17 - $19 per hour
Salary : $17 - $19
