What are the responsibilities and job description for the Sales Counselor position at Lake Port Square?
When you work at Lake Port Square, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life! Lake Port Square is actively looking for a hospitality-minded Sales Counselors to join our growing team!”
Lake Port Square is an upscale Senior Living community located on the shores of Lake Harris on a 78-acre nature preserve. We offer a wide variety of beautifully appointed residential options, a wealth of exceptional services and amenities, and a full calendar of fun, engaging activities. Lake Port Square is conveniently located just an hour away from the airports, shopping, attractions and theme parks of Orlando. Lake County is home to many nature trails. lake activities and the best parks in Central Florida.
As a life care community, Lake Port Square makes aging in place simple. Residents are able to seamlessly transition from independent living to assisted living, and skilled nursing care, as their healthcare needs change.
GENERAL SUMMARY:
The Sales Counselor is responsible for sales and closing activity that meets or exceeds expectations by understanding prospect needs and representing the community during the sales process from inquiry to move in.
Essential Job Duties:
1. Meets and exceeds personal sales expectations
2. Effectively responds to new inquiries in a timely manner
3. Ensures that all prospect inquiries are managed and that timely follow through is maintained in accordance with designated time frames
4. Utilizes C3 Leads effectively by promptly inputting data and uses the system to manage assigned lead base
5. Uses Direct Sales Performance Indicators (DSPI’s) to set goals and diagnose areas of strength and needed improvement
6. Generates adequate presentations by effective prospecting. This can include phone outs, referral generation, use of e-mail, home visits, etc.
7. Staffs the office to meet business needs which may include evenings, weekends and holidays
8. Communicates with key influencers impacting the buying decision
9. Participates in marketing events as directed by the Marketing and Sales Director
10. Understands and articulately represents all documents related to residency, including Residency Agreement, Disclosure Statement, etc.
11. Assumes responsibilities for personal work areas and maintaining areas in a presentable manner
12. Implements Extraordinary Impressions best practices in the marketing office and influences hospitality focused environment throughout the community
13. Maintains a professional appearance at all times
HOSPITALITY FOCUS:
The Community fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:
1. We greet residents, employees and guests warmly, by name and with a smile.
2. We treat everyone with courteous respect.
3. We strive to anticipate resident, employee and guest needs and act accordingly.
4. We listen and respond enthusiastically in a timely manner.
5. We hold ourselves and one another accountable.
6. We embrace and value our differences.
7. We make residents, employees and guests feel important.
8. We ask “Is there anything else I can do for you?”
9. We maintain high levels of professionalism, both in conduct and appearance, at all times.
10. We pay attention to details.
QUALIFICATIONS:
1. Experience in all Microsoft Office Applications
2. Excellent verbal and written communication skills
3. Solid presentation skills (small and large group)
4. Strong closing skills
Preferred Skills or Knowledge:
1. A Bachelor’s Degree or equivalent. One year of sales experience
2. Senior Living Sales Experience a plus
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