Quality Development Director

Agency Overview:

Lake Region Corporation is committed to empowering individuals with developmental disabilities by providing compassionate, person-centered services that promote independence and inclusion. Our team works to create meaningful opportunities and enhance the quality of life for those we serve.

Position Summary:

The Quality Development Director is a key member of our team, responsible for staff training, quality monitoring and the supervision of program coordination. This role requires a proactive, detail-oriented professional with a passion for improving lives and fostering inclusion.

• Staff Supervision:
  • Lead and supervise Program Coordinators and Specialists providing guidance, training, and professional development opportunities.
  • Ensure staff are trained in health and safety protocols, emergency procedures, and person-centered care practices.
  • Monitor staff performance, conduct evaluations, and implement improvement plans when needed.
• Regulatory Compliance & Quality Assurance:
  • Conduct random file audits of OSPs, BIPs and program plans to ensure deadlines are met and proper training is completed timely.
  • Ensure that OSP guidelines in program planning are followed and people supported have been educated regarding their rights and service options.
  • Conduct and trend satisfaction surveys completed by people supported, parent/guardians, and associates of the agency via phone and/or mail.
  • Coordinate with P&A investigations/procedures and any relevant training.
  • Assist the Executive Director in ensuring that the agencys training program meets licensure regulations and accreditation standards.
• Staff Training:
  • Oversee orientation, position-based competency, and module requirements for all agency staff.
  • Coordinate with other internal agency staff members the orientation activities of newly hired staff.
  • Provide training to the agencys direct support staff and other professionals to ensure carryover of the training curriculum to on-site skill use.
  • Participate in the Regional Staff Trainer meetings and other training sessions organized by the State ID/DD Training Director.
  • Ensure integrity and security of both blank and completed tests, answer sheets, and answer keys.
  • Maintain a system for distributing curriculum modules, related audiovisual aids, and other training materials.
  • Assess the need for additional staff training within the agency and plan training activities to address identified needs.
  • Maintain necessary records needed to document training activities as well as individual staff members participation in the training program.

Required Qualifications:

• At least 2 years of experience working directly with persons with intellectual disability or other developmental disabilities.
• Bachelors degree
• Excellent presentation, facilitation, and communication skills.

Preferred Qualifications:

• Two (2) years of Program Coordinator experience.
• Developmental Disabilities Module Certification
  • Required if Bachelor's degree is not in a human services field.
• CPR, AED, First Aid and Therapeutic Responses certified
  • Must be able to be certified within agency predefined timeframe per certification
• Experience in staff training, education, or professional development within a healthcare setting.
• Experience with Title XIX and HCBS.
• Knowledge of healthcare regulations, compliance requirements, and patient care standards.
• Ability to develop engaging and effective training materials.
• Proficiency in using learning management systems (LMS) and other training tools.
• Certification in training, adult education, or healthcare education (e.g., Certified Healthcare Trainer) is a plus.
• Previous knowledge/experience with Protection & Advocacy (P&A) investigations/procedures is a plus.

Additional Requirements:

• Ability to work flexible hours.