IT Help Desk Analyst

Description

IT Help Desk Analyst

At Lake Shore Cryotronics, there are hundreds of different ways our employees help advance science. The groundbreaking contributions that get satellites into space or high-speed rail on a track can all start with YOU. Come join our team and leave your mark in the history of science and technology that benefits humanity!

About the Role:

Want to contribute your technical skills to a growing organization? We are currently in need of an entry or novice level Help Desk Analyst to provide technical support and assistance to employees using computer hardware, desktop applications, as well as printing or phone system hardware and software. This individual will be the first point of contact with end-users and will use critical thinking skills to deal with internal and external resources.

Key Responsibilities:

• End-User Technical Support: Provide Tier 1/Tier 2 end-user technical support for all local, remote, and mobile users. Conduct new user training, setup, and support.
• Monitoring and Troubleshooting: Proactively monitor, analyze, and diagnose hardware and software issues. Engage in systematic troubleshooting.
• Reporting and Escalation: Report common hardware and software issues that need resolutions to higher level team members. Identify priority tickets/issues and escalate accordingly.
• Knowledge Management: Maintain knowledge base articles for end-user support and increased productivity.
• Project Participation: Participate in planning and deployment of new/upgraded products and special projects as required.

Required Qualifications:

• High School Diploma or equivalent
• Positive customer service driven attitude; understanding of customer support in an IT context
• Effective verbal and written communication skills
• Familiarity with Microsoft Software Deployment (SCCM), Microsoft Desktop Applications, Windows 10, etc)
• Understanding of networking, including TCP/IP, WINS, DNS

Preferred Qualifications:

• Some coursework in computer science or related field
• Associates degree in computer science or related field
• 1 year of help desk experience

Why Lake Shore Cryotronics?

• Innovative Environment: Be part of a team that develops cutting-edge solutions for aerospace, quantum computing, and physics research.
• Global Impact: Over 60% of our sales come from outside North America. We also work with industry-leading customers like IBM, CERN, Google, and Blue Origin.
• Collaborative Culture: Work alongside engineers, physicists, and scientists to ensure our products meet the highest quality standards.

Compensation and Benefits:

• Competitive Salary: Hourly pay starting at $20-$24 per hour
• Comprehensive Insurance Package: Medical, dental, vision, prescription drug, life, short-term and long-term disability.
• 401k Matching: Secure your future with our 401k matching program.
• Health Savings Account (HSA): Employer contributions to your HSA.
• Generous Paid Time Off: Enjoy a healthy work-life balance starting at 17 days of PTO per year and 12-14 paid holidays.
• Wellness Incentive Program: Stay healthy with our wellness program and enjoy an onsite fitness facility.
• Tuition Reimbursement: Continue your education with our support.
• Career Development: Opportunities for growth and advancement.

About Lake Shore Cryotronics:

Lake Shore Cryotronics, Inc. is a privately owned company with over 50 years of continued growth and profitability. We are an international leader in developing innovative measurement and control solutions, including cryogenic temperature sensors, magnetic test equipment, and metrology systems. Our headquarters is in Westerville, OH, a northeast suburb of Columbus.

Learn more about us at www.lakeshore.com and visit our Facebook and LinkedIn pages. We are a drug and tobacco-free company.

Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

We are an E-Verify employer.

This position is not eligible for VISA sponsorship.

Qualifications

Salary : $20 - $24