What are the responsibilities and job description for the Operations Process Improvement Specialist position at Lake Shore Savings Bank?
Company Overview
Lake Shore Savings Bank is a rapidly growing financial institution with a strong commitment to excellence. Headquartered in Western New York, we are dedicated to providing outstanding customer service to our customers while fostering a positive work environment for our employees.
Job Description
This role involves conducting quality reviews of daily operational tasks to ensure compliance with current policy and procedure. The successful candidate will also be responsible for assisting with process improvement efforts, analyzing operational processes to drive efficiency and quality output, and identifying areas of improvement.
Main Responsibilities:
- Develop and implement effective review procedures for daily operational tasks
- Assist with process improvement efforts to increase efficiency and quality output
- Analyze operational processes to identify areas of improvement
- Work closely with the Operations Manager and COO to remediate deficiencies
- Provide management and board reporting
