Demo

HR Generalist & Benefit Administrator

Lake Superior State University
Sault Ste. Marie, MI Full Time
POSTED ON 2/5/2025
AVAILABLE BEFORE 5/4/2025

Function and Responsibility :

Under general supervision of the Direct of Human Resources, Safety and Risk, this position administers plans and programs related to customer service, talent acquisition, labor relations, leave and absence management, departmental budget, employee communications, departmental metrics and reporting, policy management, education and training, completes special projects and other duties as assigned.

Duties and Responsibilities :

  • On-boarding, applicant tracking system, manages various job boards, search committee support, on-site recruiting visit coordination, create appointment letters, new hire orientation.
  • Off-boarding, meets with exiting employee to explain benefits, final pay, COBRA and other related items.
  • Responsible for all communication and training of employees on proper hiring and various job board usage.
  • Posts and advertise positions both internally and externally following federal, state and union guidelines.
  • Performs grievance tracking, file maintenance, handling employee relations issues in coordination with Director of Human Resources, Safety and Risk, contract compliance, and contract education.
  • Manages and tracks employee leave programs, such as, vacation, sick, un-paid leave, FMLA. Manages and coordinates unemployment claims.
  • Reviews department timesheets and leave requests for accuracy, flags and solves for inconsistencies and errors.
  • Assists with invoices, purchase cards, office supplies, tracking and reporting on costs of various plans and programs, expense reports, and reimbursement processing.
  • Assist with employee newsletter(s), employee communications and other employee related programs and events as assigned.
  • Tracks, compiles and reports on key metrics such as, turnover, hire rates, plan and program utilization reports, EEO-1, and other regulatory and compliance reporting.
  • Policy tracking and updating, policy compliance.
  • Administrative support to immediate supervisor, calendar, correspondence, filing and other tasks as assigned.
  • Ensures confidentiality and discretion with topics, circumstances and events requiring privacy and sensitivity.
  • Understands and consistently applies requirements of all applicable laws, regulations, policies and collective bargaining agreements.
  • Participates as assigned and as necessary to complete departmental goals and objectives. Implements departmental action plans developed in support of strategic plan initiatives.
  • Consistently delivers quality results and work product with a consistent and high degree of accuracy.
  • Data entry to support human resource and payroll related plans and programs.
  • Record keeping, employee records, personnel files, plan and program files.
  • Front Counter back up.
  • Assists with follow ups on work related injuries, workers compensation case, accident / injury investigations; and return to work and light duty programs.
  • Assists with maintenance of files for workers compensation, insurance, training, and other records maintained in the Safety and Risk Management Office.
  • Performs all duties in accordance with essential core competencies. Critical competences are : service focus; adaptability; quality and accuracy of work; meeting deadlines; compliance. Very important competencies are : communication; prioritization; follow up. Important competencies are : collaboration; continuous improvement.
  • Other duties as assigned.

Core Competencies :

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

  • Customer Service—listens and responds effectively to customer questions; resolves customer problems to the customer’s satisfaction; respects all internal and external customers; uses a team approach when dealing with customers; follows up.
  • Problem Solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
  • Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
  • Oral Communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.
  • Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
  • Planning and Organizing—the individual prioritizes and plans work activities, uses time efficiently, and can develop realistic action plans.
  • Quality Control—the individual demonstrates accuracy, thoroughness, and monitors own work to ensure quality.
  • Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays, or unexpected events.
  • Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
  • Innovation / Initiative—the individual uses information from a variety of sources, identifies immediate action needed to address current issues, seizes the opportunities to enhance performance. Ability to attend to imminent issues while maintaining an awareness of emerging opportunities is required.
  • Ksa’s Acquired on Job :

    An essential job function is the acquisition and mastery of on the job knowledge, skill and ability, in order to learn, implement and follow key job functions, such as : Thorough knowledge and understanding of HR practices, policies, and procedures related to payroll processing, benefits eligibility and enrollment, hiring practices, compensation and pay programs and associated legal and regulatory guidelines; familiarity with all departmental functions in order to direct telephone calls and walk-in traffic; ability to use all hardware and software required to perform duties and responsibilities of the position; ability to produce reports using Argo and others tools; ability to use all payroll functions; ability to use other external computer systems and information platforms; and other plans, programs, practices, procedures relevant to the duties and assignments of the position.

    Performs all duties in accordance with essential core competencies. Critical competences are : service focus; adaptability; quality and accuracy of work; meeting deadlines; compliance. Very important competencies are : communication; prioritization; follow up. Important competencies are : collaboration; continuous improvement.

    Minimum Qualifications :

  • Education : Bachelor degree in Accounting, Business or related field.
  • Experience : One (1) to three (3) years of human resources, payroll or directly related experience.
  • Demonstrated ability to gather, organize, and analyze various data sets.
  • Organizational skills with a demonstrated ability to prioritize between moderately complex and competing assignments.
  • Demonstrated ability to pay attention to detail and complete assignments with a high degree of accuracy, and to meet all assigned and required deadlines.
  • Demonstrated excellent communication and interpersonal skills including the ability to maintain confidentiality and to deliver excellent customer service.
  • Demonstrated ability to think critically in order to problem solve, to recommend and implement creative and meaningful customer centric solutions.
  • Ability to meet a variable schedule in order to meet processing deadlines each pay period as well as vacation and holiday deadline adjustments.
  • Ability to quickly acquire knowledge and skills of processes and subject matter rules and regulations in order to adapt to changes with tools and platforms used and with changes and updates in the legal and regulatory environment.
  • Ability to acquire and utilize new essential job related knowledge, skill and abilities.
  • Ability to quickly learn and adapt to the University's practices.
  • Demonstrated proficiency in Microsoft Word and Excel spreadsheets, to include ability to use financial formulas and manipulate data with pivot tables.
  • Ability to effectively perform as part of a multi-disciplinary team.
  • Desired Qualifications :

    Experience : Three (3) to five (5) years of progressively more responsible professional level human resource / payroll experience working with a broad range of human resource plans and programs, including hiring, on-boarding, employee benefits programs, employee relations. A working knowledge of various laws and regulations such as ADA, FLSA, FMLA, ADEA, NLRA, PERA, COBRA, Title VII, and IRCA. An understanding of project management methodologies, of MS Access, experience with Banner, a working understanding of payroll, knowledge of unemployment compensation, and workers’ compensation.

    Physical and Mental Demands :

    Ability to hear a normal conversational voice and telephone conversation, with or without a hearing device; ability to speak and be understood under normal circumstances; ability to read and to understand written and spoken language; ability to see with or without vision aid and to concentrate long hours on computer screen.  Use of fine motor skills and dexterity to type and input computer information and for use of other business machines. Use of gross motor skills for filing, handling of paperwork and equipment. Ability to communicate with a variety of audiences; ability to understand and work with numbers and detail work.

    Disclaimer : This Job Description does not describe an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the University reserves the right to revise the job, duties or assignments, or to require that other or different tasks be performed as assigned.

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