What are the responsibilities and job description for the IT Desktop Support Internship (Summer 2025) position at Lake Trust Credit Union?
Service Delivery Internship (Summer 2025)
Why do you work each day? To us, our jobs are not just something we do to make a living, it’s a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn’t measured in dollars and cents, it’s seen in our communities and felt by the people who believe in us.
Job Summary
The desktop support intern will provide technical support to end-users, addressing hardware and software issues, and ensuring IT incidents are resolved in a timely manner. Responsibilities include responding to user requests, troubleshooting, assisting with installations and maintenance, documenting support requests, and collaborating with staff across the IS department..
What You’ll Do
- This position is on-site in Brighton, MI**
Why do you work each day? To us, our jobs are not just something we do to make a living, it’s a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn’t measured in dollars and cents, it’s seen in our communities and felt by the people who believe in us.
Job Summary
The desktop support intern will provide technical support to end-users, addressing hardware and software issues, and ensuring IT incidents are resolved in a timely manner. Responsibilities include responding to user requests, troubleshooting, assisting with installations and maintenance, documenting support requests, and collaborating with staff across the IS department..
What You’ll Do
- Provide exposure and experience in the desktop support/engineering roles and the systems used on a daily basis (SCCM, Intune, Active Directory, Microsoft 365 Admin Center)
- Windows 10 to 11 migration, ATM refreshes, A/V upgrades, workstation refreshes
- Ideal candidates should be pursuing a degree in IT or a related field,
- Possess basic knowledge of computer systems, and demonstrate strong problem-solving and communication skills.
- Experience with Windows and Mac operating systems and Microsoft Office/365 services.
