Charleston Store Manager

About LAKE

LAKE started because two friends had a wild dream and the grit to see it through. We retained that entrepreneurial spirit while infusing our company with the things that really matter along the way, like kindness, trust, and authenticity. We're always above ego and work hard — in the softest pajamas imaginable.

Why you want to work LAKE:

• Our company culture and framework allow employees to put family — however you define family — first.
• Heads down, robes on. We’re hardworking, but friendly. You’ll feel a real sense of camaraderie from Day 1.
• Personal and professional growth often go hand in hand. Our company offers room for both (it’s growing fast, too!).
• Refresh your pajama drawer: We offer a generous employee discount.
• TGIF! Headquarter and distribution roles include shortened Fridays, and not just in summer.

Founded in Savannah, Georgia, in 2014, LAKE believes the most comfortable parts of your day should be celebrated, whether nights at home with family, weekend escapes with friends, or a dose of me-time at the end of the day. Our pajamas started with a simple silhouette and classic stripe in 100% Peruvian Pima cotton, the softest fabric imaginable. Now, LAKE offers pajama perfection for women, men, and children. You can find LAKE at our stores in Charleston and Atlanta and online at lakepajamas.com.

The Store Manager will be the leader on the sales floor, ensuring that the highest standards of service excellence are followed and that sales targets are met. The store manager will lead a team that delivers unmatched hospitality in a curated retail environment, prioritizing inspirational shopping experiences, consistent presentation standards, inventory accuracy, and operational excellence.

The LAKE Store Manager is an ambassador of the brand and represents the brand in the community. To be a great fit for this role you should love LAKE, enjoy working with retail clients, and enjoy leading others with kindness and grace. Experience in customer service, retail leadership, and team mentoring is foundational for success in this role.

Responsibilities:

• Manage talent acquisition, onboarding, and development: Know how to find, train, inspire, and develop best-in-class talent.
• Lead the team to achieve sales goals by modeling, motivating, training, and mentoring a client-focused team that values every customer interaction.
• Write effective schedules: Understand the art and science of retail scheduling, ensuring that the right people are in the right place at the right time.
• Manage daily operations of the retail store, including but not limited to: Opening/closing, inventory management, cleaning, facilities management, supply ordering, financial stewardship, etc.
• Create a curated environment: Meet and maintain visual standards inclusive of window displays, merchandise displays, and daily housekeeping duties.
• Conduct thoughtful analyses of the business that balances business analytics with client feedback and observations of the team to identify ways to continue to improve.
• Maintain a close partnership with the Corporate Team.

Requirements:

• Minimum of 3 years of retail managerial experience
• Strong interpersonal skills with the ability to build rapport effortlessly
• Superior coaching and mentoring skills with the ability to lead a team of 6 or more employees
• Proven track record of meeting and exceeding sales goals with a strong drive for results
• Genuinely enjoys selling in a retail environment through building relationships with clients and the team
• Strong communication skills, both oral and written, with the ability to explain product attributes and benefits clearly and effectively
• Organized with the ability to prioritize and multi-task
• Strong drive to complete tasks with a high degree of accuracy
• The ability to work a retail schedule, which includes weekends and some holidays

Desired attributes:

• Positive demeanor; leads with kindness and grace
• Team player who works well with others
• Actively gives/receives feedback
• Takes an active role in the professional development of others
• Organized, efficient, responsible
• Skilled in using POS systems, such as Shopify, and related inventory-management software

Benefits:

• Medical and dental benefits
• 401(k)
• Paid vacation, sick-time, and holidays
• Employee discount
• Growth opportunity at LAKE