What are the responsibilities and job description for the Client Services Associate position at LAKE WEEKEND WEAR LLC?
About LAKE
LAKE started because two friends had a wild dream and the grit to see it through. We retained that entrepreneurial spirit while infusing our company with the things that really matter along the way, like kindness, trust, and authenticity. We're always above ego and work hard — in the softest pajamas imaginable. LAKE believes that the most comfortable part of your day should be celebrated. For us, these comfortable moments are nights at home with our families, weekend escapes with friends, a dose of me-time after a long day, and holidays that gather everyone together.
About the role
As a Client Service Associate, you’ll act as a brand ambassador, making every client interaction memorable. With your problem-solving skills and warm, timely responses, you’ll build strong relationships and ensure our clients feel valued at every touchpoint.
You will...
- Provide superior service and support to our clients by promptly responding across various channels, including emails, chats, and phone calls.
- Communicate daily with our Operations Team to ensure a seamless fulfillment and returns experience.
- Ensure up-to-date information for inventory, sales, special collections, and discontinued items.
- Efficiently utilize our ERP and other software applications to ensure the highest-quality client experience, with the primary goal of expeditious problem resolution.
- Maintain an acute knowledge of our collections with the ability to speak about them fluently.
- Assist with client outreach and relations in order to maximize customer experience and promote the LAKE lifestyle.
You should have...
- Excellent oral and written communication skills
- Prior experience engaging with customers, preferred
- Exceptional problem-solving and critical thinking abilities
- Able to work calmly and efficiently under pressure
- Adept at managing multiple tasks in a fast-paced environment
- Excellent at conflict-resolution, managing situations with empathy and patience
- Exceptional attention to detail and time management skills
- Retail experience a plus
