Organizational Impact Coordinator - WI Based Work from Home

The Organizational Impact Coordinator will be responsible for the coordination and administration of a range of activities that support Lakeland Care Plus (LC Plus) in delivering high-quality consulting services and driving initiatives that align with organizational goals. Under the general direction of the Organizational Impact Manager, this position will be the primary contact for external training, consulting, and coaching enrollment and coordination. Responsibilities will also include supporting and partnering with Lakeland Care Plus (LC Plus) staff to deliver administrative support for organizational initiatives focused on marketing to support the Lakeland Care, Inc. (LCI) Strategic Plan.

Key responsibilities will include providing operational support for LC Plus consulting services, ensuring seamless coordination of client engagements, and collaborating with internal teams and external stakeholders to support community engagement efforts. This role will also assist in executing organizational initiatives designed to enhance community engagement and drive growth, while aligning with the LCI Strategic Plan.

Essential Competencies:

Accountability

• Promote the strength-based culture by collaborating with Organizational Impact Coaches to integrate these principles into learning engagements and partner interactions.
• Ensure seamless execution of consulting and marketing engagements by managing logistics, tracking progress, maintaining accurate and organized documentation of partner interactions, scheduling, and program coordination.

Critical Thinking

• Anticipate organizational needs and potential challenges by proactively identifying solutions, resources, and strategies to ensure the success of consulting engagements and initiatives.
• Independently assess and adapt to unexpected events or new challenges, using sound judgement and innovative thinking to maintain momentum and deliver results.

Commitment to Excellence

• Demonstrate meticulous attention to detail in all administrative and coordination tasks, ensuring accuracy and timeliness that uphold the integrity and reputation of LCI and LC Plus in all community engagements.
• Proactively identify and address areas for improvement in processes and deliverables to enhance the experience of community partners.

Interpersonal Awareness

• Demonstrate emotional intelligence, resilience, and sound judgment when navigating organizational challenges, fostering trust and collaboration among stakeholders.
• Proactively address challenges with a values-driven approach, ensuring positive outcomes and reinforcing LC Plus’s commitment to integrity and partnership.

Relationship Building

• Establish and maintain effective relationships with partners across the organization and in the community based on LC Plus’s value-based culture.
• Proactively showcase LC Plus values when connecting with community stakeholders.

Organizational Regard

• Efficiently and accurately manage the coordination, scheduling, and follow-up for customers ensuring cost effective management of LCI and LC Plus resources.
• Contribute to building and maintaining positive relationships with community partners, customers, and stakeholders through timely communication and professional follow-through.

The duties listed above are typical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Work Relationships and Scope:

Performs assigned duties independently. General direction to be provided by the Organizational Impact Manager; may also receive specific instruction from the Organizational Impact Team and Business Development Team. Supervisory assistance is available for guidance on unique or unusual problems or situations. Ideal candidate must exemplify the Lakeland Care values and competencies daily in all work interactions.

Working Conditions:

Work is performed largely in a teleworking environment with occasional requirements for an office visit, with minimal chance for personal injury. Respond to various operational, community, customer or employee situations and fulfill multiple priorities within established deadlines. Work hours are generally during normal business hours.

• Associate's degree in Business Administration, Communication, Event Planning, Hospitality Management, Organizational Management, Office or Administrative Support, other related field , or equivalent combination of education and experience (includes knowledge, skills, and abilities).
• Minimum of 2 years of support role experience required.
• Knowledge of adult learning practices preferred.
• Excellent written and verbal communication skills.
• Demonstrated proficiency with Microsoft Word, Excel and PowerPoint and willingness to learn new software applications.
• Ability to acquire proficiency in various online, electronic platforms required.
• Strong written, verbal and organization skills with the ability to prioritize duties required.
• Current driver’s license, acceptable driving record and proof of adequate insurance required.

In evaluating candidates for this position, the organization may consider a combination of education, training and experience which provides the necessary knowledge, skills, and abilities to perform the duties of the position.