What are the responsibilities and job description for the Customer Support Specialist position at Lakeland Internet?
About us
At Lakeland Internet, we operate under one guiding principle - to always do the right thing for the customer. We combine technological expertise and exceptional service to keep pace with our customers’ changing needs, solve the problems facing internet users in lake and rural areas, and exceed expectations at every opportunity.
Our Customer Support team works to assist customers with establishing new internet service and resolving questions and issues. This is a full time, day shift position.
What you'll do:
- Use your excellent customer service and problem-solving skills to analyze situations and guide customers toward solutions
- Clearly explain services and equipment options to customers, by phone and in person
- Build and maintain customer relationships by listening, building a rapport, and answering their questions and resolving issues
- Using tools and training that we provide, use PC based applications to diagnose, troubleshoot, repair, and replace or upgrade various communications equipment
We are seeking:
- Strong customer service, telephone, and written communication skills, with the ability to communicate effectively in a courteous and professional manner
- Able to work a full time schedule during the hours of 8-6 Monday - Friday, and the occasional Saturday.
- Working knowledge of Microsoft Office and inventory software systems preferred, knowledge of networking a plus but not required
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- Day shift
Work Location: In person