What are the responsibilities and job description for the Inside Sales/Customer Service Representative position at Lakeland Metal Supermarkets?
OBJECTIVE:
This is a sales position. Your primary responsibility will be to address the service needs of Metal Supermarkets’ customers, interacting through a variety of communication tools, including telephone, email, social media and in-person business. You will be responsible for in-store sales and customer service, business development, as well as aggressively pursuing new customers promoting our products and services.
The ideal candidate understands and supports sales targets, is solutions driven and conducts him/herself in a professional, friendly manner. You foster a team attitude aimed at maintaining effective customer relations.
WHAT ARE WE LOOKING FOR? THE RIGHT FIT!
- POSITIVE INTERACTIVE / PEOPLE SKILLS – You love to help & work with the public
- CUSTOMER FOCUSED – You quickly understand the needs of others
- JUST SAY YES ATTITUDE – You have a positive, solutions driven attitude
- MOTIVATION & ENTHUSIASM – You love to keep busy
- ATTENTION TO DETAIL – You understand details make a difference
- ORGANIZATIONAL SKILLS – You know where to find just what you’re looking for
- TIME MANAGEMENT SKILLS – You are able to move between multiple tasks quickly & effortlessly
- PROBLEM SOLVING ABILITIES – You have the answers, and if not, you seek to find them
KEY RESPONSIBILITIES INCLUDE:
- Provide consistent, superior customer service; ensuring all customer needs are identified and addressed; maintaining a high customer satisfaction at all times
- Acknowledge and respond to web and email submitted quotes requests promptly
- Develop and manage relations with key accounts, including quote follow ups
- Build sustainable relationships and trust with customers through open and interactive communication
- Manage quotes, quote follow up and customer service to build a repeat customer base
- Maintain a high accuracy in regards to your daily activities. Reducing the amount of mistakes made
- Service walk-in Customers and assist in order preparations during peak periods
- Review and monitor dormant customers, following up when necessary
- Receive, identify and stock incoming materials as per receiving procedures
- Reliably coordinate with fellow team members to provide timely solutions to our customers
- Perform additional duties as assigned by the Store Lead
- Spanish/English speaking ability is a plus
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- Paid time off
Shift:
- 8 hour shift
- Day shift
Supplemental Pay:
- Bonus opportunities
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $17 - $18