Case Manager - Case Management

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

The Case Manager is responsible for performing Case Management and discharge planning activities. The Case Manager helps to facilitate timely and efficient throughput of patient care. The Case Manager coordinates with physicians, staff and other healthcare providers regarding patient care. The Case Manager provides effective hospital case management and discharge planning to assure that the patient progresses through the continuum of care and is discharged to a safe and appropriate discharge environment based on physician order. The Case Manager works as a member of the interdisciplinary team to coordinate post hospital care arrangements and provides psychosocial support and assistance to patients and families such that patients move through the continuum of care in a safe and timely manner. The Case Manager performs initial inclusive assessment; develops and refines individualized discharge plan; effectively manages barriers to discharge; responds to emotional factors; maintains knowledge of and connects patients with appropriate post-hospital community resources and services; advocates for patients’ rights including self-determination; collaborates with and facilitates communication among care providers; documents in the medical record and in computer systems in a concise and timely manner; adheres to organizational policies and procedures, regulatory accrediting body requirements, and professional practice standards. The Case Manager performs other duties as required or assigned, whether for emergency or operational reasons, for which the employee is qualified to perform.

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

People At The Heart Of All We Do

Essential:

• Excellent organizational and prioritization skills. Good communication and interpersonal skills in dealing with patients, center leadership, physicians, staff, payers, service providers, and community agencies. Knowledge of discharge planning, community resources, case management and processes, managed care systems and regulatory requirements. Capable of medical record review, analysis and interpretation of insurance plan benefits, and contracts. Basic computer skills.
• Ability to effectively interact with patients, families, physicians, co-workers and community agencies.
• Ability to organize and prioritize multiple requests and duties.
• Excellent communication skills with a collaborative approach and work style.
• Understanding of the psychosocial issues, behavior in crisis situations, and range of responses to illness and disability.

• Comprehensive knowledge of discharge planning processes, disease related issues, community resources, and issues related to continuity of care.

Essential:

• Bachelor Degree

• Master Degree

Essential:

• Bachelor degree from an accredited school of social work or related field. Bachelors in psychology or sociology and with some health care experience.

• If Bachelor, a Bachelor of Social Work is preferred. If Master, a Master of Social Work is preferred.