Hospital Based/Navigator Patient Access Supervisor

Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

Shift: Monday - Friday

Supervises the day-to-day operations and activities of the Patient Access and other personnel engaged in admitting/registering general inpatient, outpatient (ambulatory surgery, observation, diagnostic therapeutic outpatient, therapeutic outpatient), obstetric, infant, neonatal, and other registrations not mentioned here, to various hospital units and clinics. The Patient Access Supervisor professionally collaborates with peers to assure that the work of the team and the department is completed in a pristine manner assuring timeliness and accuracy of registration information to support the budgeted goals of the organization and improve the patient experience.

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

People At The Heart Of All We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
• Safety And Performance Improvement
  • Behaves in a mindful manner focused on self, patient, visitor, and team safety.
  • Demonstrates accountability and commitment to quality work.
  • Participates actively in process improvement and adoption of standard work.
  • Stewardship
  • Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
  • Knows and adheres to organizational and department policies and procedures.
  • Standard Work: Hospital Based/Navigator Patient Access Supervisor
  • Coaches employees and focuses on ongoing staff development.
  • Demonstrates advance knowledge of registration, scheduling, authorization, financial counselor, and navigator roles. Supervisor must be able to train others on all current operating systems pertinent to workflows.
  • Timely Review of hospital-based denials and find creative ways to reduce denials after review.
  • Maintain knowledge of all hospital-based clinics including qualifications for financial assistance programs offered by LRH.
  • Utilize payer websites regularly to optimally perform duties assigned, and reporting any accessibility issues and negative payer trends to leadership/managed care immediately.
  • Helps to ensure our staff and team leads have the tools and resources needed to perform their job duties.
  • Responsible for maintaining individual knowledge, skills, and performance in accordance with LRH and departmental policies and procedures.
  • Assists in bi-weekly timekeeping and maintains work area coverage based on staff time off.
  • Provide leadership and guidance to staff as questions and issues arise, be willing to embrace change as it occurs, take immediate action as needed, and perform other related duties as assigned to achieve operational best outcomes for our departments.
  • Ensure hospital-based clinics meet department and organization financial goals in regards to current services and prior balance collections.
  • Supervisor/Team Lead Capabilities
  • Demonstrates accountability for shift/team operations and care/service delivery to support achievement of organizational priorities.
  • Coaches front line team members to support ongoing professional development and hardwire technical and professional capabilities.
  • Creates a high performing team by building strong relationships, delegating work and nurturing commitment and engagement.
  • Manages team conflict/issues implementing appropriate corrective actions, improvement plans and regular performance evaluations.
  • Applies change management best practices and standard work to support departmental changes and ensure effective team transition.
  • Promotes a healthy and safe culture to advance system, team and service experience.
  
  

Essential:

• High School or Equivalent

EDUCATION AND EXPERIENCE REQUIRED
High School Diploma
3 to 5 years of patient access/patient accounting experience with progressing increasing responsibility
Knowledge of medical insurance (Medicare, HMO's, PPO's, Commercial), hospital billing, coding (ICD-10) and collection process.
One year of healthcare experience in a clinical environment

EDUCATION AND EXPERIENCE PREFERRED:
Knowledge of authorizations process and surgery scheduling procedures.
Strong working knowledge of the function and use of electronic health records.
Experience in Community Case Management
Bilingual (English/Spanish)