LRHPG Patient Scheduler III - Gastroenterology

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

Active - Benefit Eligible and Accrues Time Off

Responsible for coordinating patient care activities related to any medical testing or surgical procedures ordered by the medical provider for both ambulatory and hospital settings. Triage any issues and ongoing communication with related parties as needed for optimal patient outcomes. This individual will work with various entities both internal and external, and will need to display a professional demeanor.

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

People At The Heart Of All We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
• Safety And Performance Improvement
  • Behaves in a mindful manner focused on self, patient, visitor, and team safety.
  • Demonstrates accountability and commitment to quality work.
  • Participates actively in process improvement and adoption of standard work.
  • Stewardship
  • Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
  • Knows and adheres to organizational and department policies and procedures.
  • Stand Work Duties: LRHPG Patient Scheduler III
  • Coordinate surgical appointments and procedures as ordered by the provider, in an ambulatory, hospital or outpatient surgical center.
  • Excellent communications skills for both in person or on phone, and professional demeanor in discussing patient care needs with provider, patient, and various ambulatory and hospital personnel.
  • Assist and ensure necessary authorizations, and consents obtained in a timely manner.
  • Coordinate review of all pre-operative clearance results, procedures and consults with provider to avoid cancellation of procedure.
  • Verify surgery schedules with Hospital and/or outpatient surgical centers and confirm arrival times with the patient.
  • Ensure block times are fully utilized.
  • Review medical history with patient to identify appropriate location for procedure. Review pre-op and prep instructions with patient.
  • Follow set guidelines for verifying identity, correctly capturing, recording, and updating all required data for every patient.
  • Works with external/internal providers/patients to obtain any necessary referrals/authorizations/medical records to support diagnosis in order to meet department scheduling guidelines.
  
  

Essential:

• Knowledge of surgical procedures and ability to commutate this process to patients.
• Knowledge of insurance and authorization process.
• Good communication skills, medical terminology and ability to convey patient care needs to OR facility.
• Able to multitask and appropriately schedule numerous patients to various entities on a daily basis with attention to detail with accuracy.

Essential:

• High School or Equivalent

• Associate Degree

Essential:

• High School Diploma or Equivalent

• Graduate of an accredited Medical Assisting or Licensed Practical Nurse training program.