Manager - Patient Care - Pediatrics/PICU

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Manage and supervise functions of assigned patient care area on a 24 hour basis; ensure effective delivery of clinical patient care and compliance with administrative and clinical policies and procedures.

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

Manager Capabilities

• Demonstrates accountability for overall departmental operations and/or organization-wide functional responsibilities within the system to support achievement of organizational priorities.
• Coaches team leaders, direct reports and team members to create a productive work environment.
• Creates a high performing team by building strong relationships, mobilizing others to action and effectively leveraging the talent of their team.
• Manages and supports conflict/issues resolution implementing appropriate corrective actions, improvement plans and regular performance evaluations.
• Demonstrates capacity to manage change resistance and break down barriers to effective improvement and transformation.
• Serves as a mentor for a healthy and safe culture to advance system, department and service experience.
• People At The Heart Of All We Do
  • Fosters an inclusive and engaged environment through teamwork and collaboration.
  • Ensures patients and families have the best possible experiences across the continuum of care.
  • Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
  • Safety And Performance Improvement
  • Behaves in a mindful manner focused on self, patient, visitor, and team safety.
  • Demonstrates accountability and commitment to quality work.
  • Participates actively in process improvement and adoption of standard work.
  • Stewardship
  • Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
  • Knows and adheres to organizational and department policies and procedures.
  • Standard Work Duties: Manager - Patient Care
  • Actively support and promote a professional practice model that encourages staff participation in the development of clinical standards that is collaborative, collegial and utilizes current trends and data in professional practice (clinical and administrative). Openly support and consistently communicate mission of the unit/department and the organization. Serve as the collective voice for unit(s) staff to communicate with administration. Serve as the staff and patient advocate to ensure optimal patient care.
  • Oversee various personnel actions including, but not limited to, hiring, performance appraisals, disciplinary actions, terminations and other related activities.
  • Maintain required unit records, reports and statistics for administrative purposes, ensures compliance with established hospital policies, procedures, objectives, performance improvement, safety, environmental, infection control and regulatory standards. Communicate requirements to staff, and hold staff accountable to established requirements. Coordinate the development, implementation and evaluation of policies and procedures designed to improve operational efficiency.
  • Coordinate the activities of nursing staff with other hospital personnel; accountable for the effective and efficient operation of the unit and staff including ensuring that orders, treatments, plans of care, clinical pathways are being carried out in a manner supportive of patient care and recovery. Ensure documentation of patient care is complete and accurate in accordance with medical center and unit policies and procedures.
  • Maintain clinical competencies for assigned clinical area and provides bedside care as needed. Assess/coach and evaluate staff level of practice. Develop programs that foster continued clinical development from novice to expert to positively impact on patient care and career satisfaction of staff.
  • Collaborate with the Director/Associate Vice President to determine fiscal requirements of assigned unit(s), and prepare budgetary recommendations. Monitor the level of resources utilized in service delivery and determines the appropriateness of resource consumption in the service. Develop action plans to ensure budget and resource efficiency, and satisfaction with patient care delivery.
  • Plan, schedule, and organize work for group ensuring proper distribution and delegation of assignments and efficient utilization of personnel, space and facilities; overall accountability for the requisition, care and maintenance of unit inventory, equipment and supplies.
  • Interface with patients and families to ensure that care is consistent with their expectations. Ensure active use of the nursing process for patients from pre-admission/admission to discharge and beyond (based on the clinical setting). Serve as a professional role model and mentor to staff by responding positively to change while supporting colleagues through the change process. Serve as a change agent to facilitate communication and transition that supports the mission of the organization.
  • Ensure a unit-based work force that is diverse and cognizant of the value diversity brings to the workplace.
  • Champions multidisciplinary collaboration and mutual problem solving between units/disciplines (physicians, pharmacy, EVS, food service, social work, etc.)
  
  

Essential:

• Strong planning and organization, critical thinking and decision-making skills.
• Strong leadership and coaching/staff development skills.
• Good general business skills, high degree of confidentiality, maturity, tactfulness and business ethics. Strong written and verbal communications skills, coaching and mentoring skills, negotiation and conflict resolution skills. High degree of self-motivation, commitment and integrity.
• Ability to communicate effectively with wide range of employees, leaders at various levels, physicians and other customers. Communicate proactively to prevent problems.
Negotiates effectively to resolve conflict.

Essential:

• Bachelor Degree

• Master Degree

Nonessential:

• Nursing or health care related (only if has BSN)

Essential:

• Basic Cardiac Life Support

Other information:
Licenses Essential: As appropriate for the education of the incumbent
Certifications Preferred: Specialty Area