Security Officer - Security

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

Demonstrates commitment to the vision, core purpose/mission and goals of LRH, LRMC, modeling the values and culture. The Security Officer is responsible to work under the direct supervision of the Lead Security Officer and Security Supervisor while staffing safety and security assignments thus providing a safe and secure environment for patients, families, guests, physicians, staff and property of LRH. The position of Security Officer must identify opportunities for and contribute to the improvement of quality, safety and cost, as well as patient, customer, and employee satisfaction. Performs all other duties as assigned.

The Security Officer by virtue of his or her requisite level of security experience must provide informal peer mentorship and set the example with regard to exceptional customer experience for the less experienced officers to emulate.

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

People At The Heart Of All We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

• Promotes and fosters Public/Employee/Community Relations. Actively participates in individual and team development. Performs and demonstrates competency in maintaining compliance with accreditation / regulatory requirements and all LRH corporate objectives, policy and procedure.
• Completes and demonstrates working knowledge of all security education and training, policy, procedure and SOP. Completes all required LRH and licensing required annual and ongoing training.
• Active participant in knowing, understanding and working toward the accomplishment of department goals and objectives. Liaison with Law Enforcement and EMS Agencies and other support services as required.
• Maintaining orderly environment. Intercede in disputes, both physical and verbal, between persons using verbal de-escalation techniques and skills and defuses potentially violent patient, employee, or visitor situations. Able to physically manage combative, violent persons without hesitation using techniques taught in the required security aggression management training.
• Reaction appropriately to all Internal and External Emergencies. Prevent specific patients (Baker Acted, Prisoners, high risks, etc.) from leaving their clinical unit and assist in returning them should they do so. Monitors and initiates activity to mitigate and remove general public safety issues.
• Investigates and documents all reported safety or security issues according to department and hospital policy, utilizing electronic technology when provided and mandated. Handles accident reporting and completes thorough Investigations. Completes all relevant and required documentation and follow up investigation activity.
• Response to all requests for service. Provides customer service/contributing to provisions of quality patient experience. Provides visitor and employee escorts to departments and areas within and outside of the hospital as appropriate.
• Actively performs preventative patrol and demonstrates basic crime prevention / patrol competency (Crime Prevention Interior and Exterior). Performs routine, regular patrols within the facility and hospital grounds according to a schedule set by Security Leadership and as needed to prevent fire, thefts, vandalism, ensure doors are secure, provide information to visitors and provide a security presence at doors, in lobbies and parking lots to ensure safety of staff and visitors.
• Performs parking and traffic control objectives through enforcing LRH parking policy by patrolling the parking lots, addressing staff who is inappropriately parking and/or reporting cars that are inappropriately parked.
• Participates in activities not directly related to security service operations as approved by security services leadership to include transport and release of bodies from the morgue, patient escort, elevator recall checks, special event setups and the cleaning, organizing and/or redirection of hospital equipment such as patient transport items (wheelchairs, stretchers, etc.). Maintains security equipment (Vehicles, Service Equipment, Radios, Computers, Etc. Inspects security technology (Panic/Duress, AEDs, Call Boxes, Secured Doors) and completes service repair orders as appropriate. Performs interior and exterior safety inspections (lighting, access, egress, code violations) and completes repair orders as appropriate.
• When scheduled, serves as the driver of LRH vehicles used for on-campus transport of behavioral health patients from the LRH ED to the HFCBW and from the HFCBW to the Medical Center for non-emergency issues (see transport protocol). Operates the vehicle in a safe manner and ensures the safety of the patient throughout the transport.

Essential:

• Oral and written communication, investigative and report writing.
• Ability to evaluate the nature and extent of situation to determine an initial course of action.
• Ability to direct security related actions at the scene by exhibiting competency to mitigate damage and injuries.
• Ability to take notes and obtain verbal/written statements which may be used in preparing the security incident report.
• Basic understanding of how to conduct and pursue a criminal, civil, or administrative activity and investigation.

• Advanced Investigative skills in interviewing and fact gathering to quickly and carefully assess the scene, gathering facts about who, what, when, where and how to develop and complete detailed written reports.
• Direct security related actions at the scene by exhibiting leadership to mitigate damage and injuries.
• Ability to demonstrate enhanced customer service, customer expectations and demonstration of ability to maintain effective communication during crucial encounters.
• Ability to identify and reduce security concerns, risks and dangerous activities.
• Ability to demonstrate and perform advanced knowledge and competency in crime prevention, methods of patrol, patient risks groups, security threats involving visitors and employees.

Essential:

• High School or Equivalent

• Associate Degree

Essential:

• Basic Cardiac Life Support
• Class D Security Officer License

Other information:

License Essential: Valid State Drivers License, Class D Security License (Florida)

Certification Preferred: IAHSS Security Officer, Advanced or Supervisor certification

Experience Preferred: Previous Security Experience (internal or external) at LRH or from prior law enforcement, fire department, corrections, military, or private security company experience.