LRHPG Certified Medical Assistant - Phlebotomist - PAT

Position Details

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 892 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

Active - Benefit Eligible and Accrues Time Off

Work Hours per Biweekly Pay Period: 80.00
Shift : M onday-Friday 8am-4:30pm
Location : 1324 Lakeland Hills Blvd Lakeland, FL
Pay Rate : $18.60-$21.40 Position Summary

Under general direction, the Medical Assistant Phlebotomist works with patients, families, providers, other providers, and staff to promote timely access to needed care, providing daily continuity of care coordination, and coaching patients, families, and caregivers to understand the patient’s care plan and self-care management responsibilities. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. Perform phlebotomy and laboratory support duties for the laboratory. Functions also include performing and/or performing ordering of laboratory procedures, specimen processing, packaging specimens for reference lab testing, tracking specimens and basic laboratory maintenance and inventory/supply monitoring. Contribute to the positive outcomes and meeting the expectations by exhibiting professional competent behavior. Performs other related duties as assigned.

Position Responsibilities
People At The Heart Of All That We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

Safety And Performance Improvement

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.

Stewardship

• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

People At The Heart Of All We Do

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
• Safety And Performance Improvement
  • Behaves in a mindful manner focused on self, patient, visitor, and team safety.
  • Demonstrates accountability and commitment to quality work.
  • Participates actively in process improvement and adoption of standard work.
  • Stewardship
  • Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
  • Knows and adheres to organizational and department policies and procedures.
  • Standard Work: LRHPG Certified Medical Assistant - Phlebotomist
  • Actively participates in team development, achieving dashboards, and in accomplishing department goals and objectives.
  • Assist in delivering quality care to providers, patients, patients’ families, and caregivers. Be aware and sensitive to cultural differences between patients and co-workers. Demonstrate personal responsibility and respect for patients, their families, and co-workers in professional appearance.
  • Perform job related duties such as vital signs, phlebotomy, injections, instrument sterilization, assisting with procedures as trained, Point of Care testing and EKG. Perform job related duties such as phone triage, appointment scheduling, insurance verification, billing, coding, authorizations, referrals, and order entry. Engage patients, patients’ families, and their caregivers in understanding and monitoring patient self-management care plans in a manner that is culturally and linguistically appropriate to the patient and caregiver.
  • Collect and document data related to patient needs.
  • Develop and maintain relationships among patients and their families, care team that supports their access to the medical home. Provide timely communication with patients, make inquiries, and execute follow-up actions between disciplines.
  • Reports verbal results with appropriate documentation and use of the read back technique. Evaluates patients needs and selects appropriate phlebotomy supplies to collect adequate specimens. Follows all established specimen collection and phlebotomy procedures and techniques within expected time frame.
  • Reviews all patient identification elements for specimens, requisitions, aliquot labels and other secondary barcode labels to ensure that patient identification and sample integrity is maintained throughout the testing process. Inspect all specimens upon arrival in the laboratory against established volume and quality criteria so that specimen quality is maintained. Question technical staff for clarification and guidance for small quantity specimens with multiple orders.
  • Performs test order entry, add on orders with use of appropriate order codes for requested testing. Orders are placed on the correct account/billing number for the correct patient. Captures and inputs all collection data, priority codes, phlebotomy codes, order comments and specimen information that is needed by the technical staff. Manages the preparation of samples for testing by labeling, centrifuging, liquating and prioritizing samples so that high priority specimens are tested within expected turnaround times. Communicate with technical staff regarding need for rapid testing and other high priority testing. Prepares and distributes all categories of reports so that patient medical records can be maintained and reports are charted within expected turnaround times. Supports faxed results for internal and external requests.
  • Reviews existing orders for the patient medical record number when a recollect is indicated and contacts the patient care area with specific instructions on what specimens need to be recollected and resubmitted, avoiding multiple venipunctures for the patient. This includes contacting the blood bank to determine if a specimen was submitted from the same collection date/time that may need to be recollected. Cancels/Credits orders appropriately in the LIS including cancel comments or reasons for recollection along with documentation of contacting the caregiver for recollection.
  • Researches availability and specimen collection needs for esoteric and/or reference laboratory testing. Files completed specimens and requisitions appropriately in order for add ons and order inquiries to be handled in a timely manner. Maintains logs of specimens for send out testing to track when specimens are sent and prepares packing lists of specimens that are transported to main laboratory. (LRCC ONLY) Assists with instrument maintenance and function checks for equipment used for specimen processing and for safety function checks for showers, eyewash stations and other engineering controls.
  • Assist with assessment of laboratory supplies and inventory and assists with ordering when indicated. Maintains laboratory records and documentation as required by Laboratory procedures and/or hospital records retention policies. Maintains patient comfort, confidentiality, and privacy, adheres to HIPAA standards.
  • Follows established safety, biohazard procedures and standard precautions at all times. Follow laboratory protocols in disposing of bio hazardous waste. Support professional development by assisting with training and/or competency assessment for coworkers, new employees and students.
  • Administers prescribed medications and treatments in accordance with provider directives.
  • Maintains sanitation and cleanliness of exam rooms and stocks necessary supplies or materials as needed throughout the workday.
  • The worker in this role must demonstrate competencies as applicable to job. Other duties as assigned by supervisor/manager.
  
  

Competencies & Skills

Essential:

• Knowledge of professional medical assisting theory, federal and state regulations and standard practices and procedures that are within the standard scope of their practice.
• Knowledge of safety practices that prevent exposure to known workplace hazards and the necessary action needed when exposed. Ability to react calmly and effectively in emergency situations.
• Skill in identifying problems and clearly communicating and recommending solutions. Skill in preparing/maintaining medical records and responding to correspondence.
• Apply the principles of comprehensive, community-based, patient-centered, developmentally appropriate, and culturally and linguistically appropriate care.
• Ability to maintain Joint Commission standards.

Nonessential:

• Knowledge of phlebotomy and specimen collection procedures.
• Works independently with minimal supervision. Support Teamwork.
• Computer/keyboarding skills appropriate to position for data entry and order entry. Written and verbal/telephone communication skills. Works independently with minimal supervision. Supports teamwork. Demonstrates organizational and documentation skills.
• Demonstrates time management skills to support additional responsibilities in balance with patient care.

Qualifications & Experience

Essential:

• High School or Equivalent

Nonessential:

• Diploma

Essential:

• Graduate of an accredited Phlebotomy program. Graduate of Medical Assisting (MA) program.

Nonessential:

• Graduate of an accredited Phlebotomy program.

Other information:
Experience Essential:
Prior experience in a MA role which can include prior schooling.
Prior experience in a Phlebotomy role which can include prior schooling.

Experience Preferred:
One year of Medical Assisting experience in an Ambulatory/Clinical setting.
One year of Phlebotomy experience in an Ambulatory/Clinical setting.

Certifications Essential:
CPR certification and Professional MA certification (CMA, RMA, NCMA, CCMA). Phlebotomy Certification.

Certifications Preferred:
Phlebotomy certification.

Salary : $19 - $21