RN Maternity Care Navigator - Women & Children Leadership

Would you like to work in an exciting, fast-paced field of Nursing at an organization that supports your growth and development? We would invite you to join our Med/Surg nursing team. Lakeland Regional Health is home to comprehensive programs. Working in Med/Surg at LRH is a great way to gain experience in working with pre- and post-operation patients. LRH is looking for nurses with exceptional personal skills along with organizational skills to allow the best care possible in a fast-paced and intellectually challenging environment. Along with our state-of-the-art Trauma and Cardiology units, you have the opportunity to work in our Nephrology or Oncology Departments. We are specifically looking for prospective nurses who have experience with chest tubing, phlebotomy, and surgical dressing. If any of these interest you, please apply today! We have the following opportunity available:

Work Type:
Exempt: No

Work Schedule: M-F; Flexible Schedule with Occasional weekends and holidays
Work Hours per Biweekly Pay Period: 80

Location: Medical Center, LRH Medical Center - Lakeland, FL

Summary:

The Carol Jenkins Barnett Pavilion for Women & Children Maternity Care Navigator will play a pivotal role is crafting personalized attention for families who are in their birth journey. Ensuring birthing persons and families have information and access to education, special events, answering questions, providing tours, monitoring maternal and fetal health, providing emotional support and comfort and ensuring a personalized experience of the child birth journey is attained at LRH. The RN in collaboration with leadership will develop programs and events for families in the community. They will be a liaison and work collaboratively between patients, OB practices, providers, and administration. This role is more than a job; it’s a commitment to our community to elevate the standards of the birthing process and create a unique service that families will remember for years to come. Provides information about hospital services, amenities and available resources; including those outside of the Women’s service line (i.e. pediatrics, etc.). Handles patient inquiries and resolves any issues prior to admission for delivery. Directs patients to resources in the medical center or community and follows-up on issues. Participates in the collection and monitoring of data for quality improvement of patient care, and compliance as necessary. Provides support for departments that work within the Women’s service line related to best practice for patients. Performs such other duties as reasonably requested by or otherwise necessary to properly assist the operations of the Women’s Service Line (Ambulatory and Inpatient). Will conduct one-on-one appointments with families to customize their birth experience. Follow-up post-delivery for continued support and assessment to see if birthing persons or families need resources at LRH (i.e. Breastfeeding, access to care, pediatrician, community needs).

Detailed responsibilities:
* People At The Heart Of All We Do
- Fosters an inclusive and engaged environment through teamwork and collaboration.
- Ensures patients and families have the best possible experiences across the continuum of care.
- Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
* Safety And Performance Improvement
- Behaves in a mindful manner focused on self, patient, visitor, and team safety.
- Demonstrates accountability and commitment to quality work.
- Participates actively in process improvement and adoption of standard work.
* Stewardship
- Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
- Knows and adheres to organizational and department policies and procedures.
* Standard Work: RN Maternity Care Navigator
- Coordinates unique services and birth experiences for families. Greets and assists birthing persons and families in aspects of their journey by handling all requests prior to and during birth (i.e. Registration for tours, classes, concierge items, etc.)
- Develops personalized birth plan for families and communicates this to the delivery team.
- Provides information on LRH amenities.
- Coordinates the development of community programs and education for birthing persons and families. Ensures all logistics relating to the community programs are completed; Including but not limited to scheduling, coordinating instructors; setting up events on internet platforms; and any follow-up related to events either with participants or leadership.
- Collaborates with other departments to ensure amazing patient experience.
- Handles any complaints or issues with tact and diplomacy. Handles confidential and sensitive information with discretion and professionalism.
- Able to work in a fast-paced and team-oriented environment and is able to maintain required record keeping.
- Handles confidential and sensitive information with discretion and professionalism and is able to think quickly and handle multiple tasks simultaneously.
- Maintains a professional and welcoming presence at all times in representation of LRH both at work and at required events.
- Thinks creatively about how we can improve services and brings ideas and plans to leadership.

Education:
Essential:
* Associate Degree
Nonessential:
* Bachelor Degree

Education equivalent experience:
Essential:
* Nursing
Nonessential:
* Nursing or Business

Other information:

Experience Essential:

- Min 3 years’ experience in Perinatal Nursing.

Certification Preferred:

Lactation. Maybe asked to obtain certification/education competencies for different related programs once hired.

License Preferred:

Current license as Registered Nurse in Florida. OSHA standards.