What are the responsibilities and job description for the Team Member position at LakePoint Sports?
Guest Experience Team Member
LakePoint is seeking individuals who want to play a key role in providing an excellent guest experience throughout Food & Beverage, Operations, and Facilities. Team Members will have the opportunity to grow and develop their skillset through their advancement within our Guest Experience Team. This is an excellent opportunity to share your expertise, while learning more about a growing and exciting sports and entertainment organization that values your initiative, creativity, and dedication. Successful candidates will be able to demonstrate a strong commitment to teamwork, guest experience, and represent LakePoint’s ethical principles.
Duties and Responsibilities:
Sales Associate, Gate Attendant, Parking Attendant, Event Set Up, Food Runner, Janitorial Attendant, Facilities Janitorial, Cook, Court Attendant, and Field Maintenance.
- Maintain premium guest experience.
- Greet guests and complete transactions of ticketing or food orders
- Ensuring each guests’ transaction are timely, accurate, and efficient
- Manage the register, including all credit card and cash operations
- Cooking guest orders according to food health and safety standards
- Proper storage and retrieval of food products
- Sanitizing and cleaning of workstations, utensils, and facility
- Responsibilities include performing day-to-day operations activities
- Operate small to medium grounds crew equipment, rake, shovel, leaf blower, weed eater, pressure washing machine, etc.
- Cleaning debris from grounds including but not limited to fields, courts, athlete/guest seating, parking lots, and pre-event areas.
- Assisting with event set up and break down for events
- Assisting with tenant and vendor coordination
- Follow verbal and written instructions from superiors and ensures the timely and quality completion of those assigned tasks.
- Ensure that company policies are enforced. Participate in company safety initiatives and develop robust action plans to address safety issues in the area of responsibility.
- Professionally handle emergency situations and make sound judgment decisions.
- Assist Guest Experience Supervisors and Managers, in day-to-day operations
- Assisting other team members when needed
