JOB FUNCTION:

This position is responsible for management and support of technology and information systems. Works in close collaboration with Managed IT Provider and Leadership Team on agency-wide technology management. The employee’s primary duty includes the exercise of discretion and independent judgment.

QUALIFICATIONS:

Minimum

• One of the following:
  • Associate’s degree in computer science or related field;
  • 1-3 years of related experience.
• Proficient with Microsoft Office Suite.
• Valid driver’s license and current vehicle insurance

Preferred

• Lived experience or a history working with individuals with low incomes
  

AMERICANS WITH DISABILITY SPECIFICATIONS:

• PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
  • The employee must occasionally lift and/or move up to 50 pounds, but the employee should never lift more than 50 pounds
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Physical ability to move quickly to respond to children who are very active and may need restraint or redirection to ensure their safety or the safety of others in the environment
    • Daily kneeling, stooping, bending, and sitting on the floor to attend to children’s needs.
• WORK ENVIRONMENT: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is usually moderate.

AGENCY EXPECTATIONS:

1) Embrace, advocate, and carry out the mission, vision and core values of the Agency and adhere to all Agency Policies and Procedures

2) Familiarize and work toward the achievement of Agency-wide strategic plan goals, strategies and measures.

3) Acts as a role model within, as well as outside the Agency

4) Provide friendly, responsive service to the public, community organizations and to those we serve

5) With a respectful and positive attitude, work with low-income individuals and families with diverse backgrounds

6) Support, develop and maintain productive relationships required to carry out job activities

7) Demonstrate flexible and efficient time management

8) Maintain the security and confidentiality of all records and interpersonal interactions

9) Work effectively and cooperatively with community partners and co-workers

10) Participate in and/or lead Agency committees

11) Embody our commitment to embracing perspectives

ESSENTIAL FUNCTIONS:

Technology Management

a) Lead and initiate technology projects including evaluation, research, planning and implementation.

b) Serve as the primary contact for managed IT service provider and technology vendors.

c) Develop and maintain procedural documentation for technology systems.

d) Serve as Share Point Administrator.

Equipment Management

a) Setup and configure work stations and install software as needed for team members.

b) In collaboration with managed IT service provider, manage the deployment, maintenance, repair, support and upgrade of PC’s, software, hardware, and operating systems for multiple local and remote computer systems.

c) Purchase, set up and install electronic devices including iPads, smartphones, printers, etc.

d) Responsible for maintaining technology assets and inventory of technology assets.

User Management

a) Manage and administer WebEx, Office 365, and agency enterprise applications.

b) Create and manage users and distribution lists, assign security and password restrictions, and change access according to job functions.

c) Responsible for disabling terminated users and securing data.

d) Assist users with ongoing technical issues that require escalated assistance.

Training & Employee Assistance

a) Act as liaison between Managed IT helpdesk and staff as needed.

b) Provide technology orientation and training to team members, volunteers and interns.

c) Provide training to team members on current and emerging technologies.

d) Schedule, provide and evaluate user training on technology related topics.

e) Assist divisions with evaluation of specific technology requirements and needs.

Agency and Division Support

a) Represent Agency in communities we serve

b) Align and build on efforts to achieve a shared vision and common goals in serving people

c) Assist with Agency projects as requested

d) Attend and participate in agency, community and state meetings as requested

e) Participate in agency provided trainings and seek out additional training to enhance professional development

f) Assist with onboarding and training of CAPLP team members as requested

g) Compile and submit required documentation

h) Availability to work designated Agency hours for your Division and position

Commit to, embrace, and uphold the CAPLP Core Values

1) Raise the Bar:

We always strive for excellence and never settle for the status quo

Be your best self; Hold yourself and your team accountable; Always best practice

2) Be Brave:

We challenge ourselves to go further than before, endure obstacles and try new things

Think outside the box; Take risks; Say the hard things; Be part of the solution

3) Do the Right Thing:

We have the strength of character to do the right thing even when it’s not easy

Lead by example; Be mission-driven; Be professional and ethical, even when no one is looking

4) Care for Each Other:

We respect, trust and care for ourselves, our customers and our teammates

Be kind; Assume the best; Take time to build relationships; Celebrate success

5) Help People:

We help people to help themselves and each other, focusing on those who need us most

Show compassion; Embrace perspectives; Go the extra mile