What are the responsibilities and job description for the Scheduling Coordinator position at LAKES REGION VISITING NURSE ASSOCIATION?
Job Title: Scheduling Coordinator
Location: Meredith, NH, and surrounding areas
Employment Type: Full-time
Referral Reward: Who do you know?*
About Us:
Lakes Region VNA and Hospice, recognized as the Best of the Lakes Region for Visiting Nurses in 2021, 2022, 2023, and 2024, with a 5-star quality rating from the Centers for Medicare and Medicaid Services for Hospice, is an employer you can be proud to work for. Join our award-winning team and make a significant impact in our community.
Why Work with Us?
- Supportive Environment: Work in a friendly setting where you get to know your patients and their families.
- Community Focused: For over 100 years, we have provided exceptional care to our neighbors throughout the NH lakes region.
- Competitive Wages & Comprehensive Benefits: Including over 3 weeks PTO for full-time employees, 401K with 4% match, generous tuition reimbursement, and affordable health insurance starting day one!
Position Summary:
Lakes Region VNA and Hospice is seeking an energetic and organized Scheduling Coordinator to join our team. This role is pivotal in coordinating services between clients and caregivers to ensure optimal scheduling and client satisfaction. The Scheduling Coordinator works closely with clinical leadership to manage caregivers’ interactions, ensuring proper staffing and continuity of care.
Key Responsibilities:
- Independently create and manage staff schedules per discipline, ensuring comprehensive coverage.
- Maintain and update schedules in the electronic medical record (EMR) system.
- Keep accurate records of staff availability and attendance.
- Collaborate with field staff to meet patient scheduling needs.
- Assign patients to appropriate staff based on continuity of care, clinical competence, and geographic location.
- Coordinate patient schedules following the clinician’s plan of care, informing staff of schedule changes and other pertinent patient information.
- Communicate with patients and caregivers regarding schedule changes.
- Demonstrate understanding of payer sources and clinical computer systems.
- Maintain a positive and collaborative relationship with the clinical team.
- Balancing the nursing schedule.
- Scheduling patients all week.
- Answering the phone.
- Reaching out to provider’s offices if needed.
- Supporting the Volunteer Coordinator.
- Doing courtesy calls/check ins.
- Recruitment of volunteers through community events.
Communication:
- Effective communication skills are needed to coordinate schedules and communicate with stakeholders effectively.
- Ability to clearly explain plans, schedules, workflows, and directions.
- Ensures clear communication when scheduling appointments, conferences, or training.
- Ability to juggle many different tasks at once.
- Excellent customer service skills.
Qualifications:
- Education: high school diploma or GED required, associate or bachelor’s degree preferred.
- Experience:
- Minimum two years of office or clerical experience in healthcare setting.
- Prior experience as a multi-disciplinary scheduler preferred.
- Skills:
- Strong communication and interpersonal skills.
- Ability to work effectively with staff.
- Excellent organizational and time management skills.
- Proficient in Microsoft Word and Excel.
- Highly organized, flexible, and dependable with strong problem-solving skills.
- Ability to work independently and under pressure.
- Must be self-motivated, dedicated, detail oriented.
Benefits:
- Competitive salary and benefits package.
- Professional development opportunities.
- Supportive and collaborative work environment.
Apply Now
If you are a passionate Scheduling Coordinator looking to make a difference in a supportive and community-focused environment, apply today to join the Lakes Region Visiting Nurse Association. Visit our website at www.lrvna.org for more information and to submit your application.
- Referral Rewards: Anyone is eligible to receive a referral reward if someone they formally recommend is successfully hired (employed past 90 days) for a full-time or part-time position with LRVNA. Please email sdrolet@lrvna.org with your referral’s contact information.
