Sr. Regional Manager

Description

SCOPE:

The Sr. Regional Manager reporting to VP of Operations is responsible for overseeing all phases of the operation in a portfolio of communities, including, but not limited to, business plans, sales goals, marketing positioning, asset quality, financial objectives, and facilities management.  In addition, lead of all personnel and resources so that the portfolio is maintained at all times in good physical condition with a stabilized financial operation.  Expected to adhere to all applicable fair housing laws governing real estate operations, leasing and management/ maintenance services.

RESPONISBILITIES:

• Interview, hire and train staff.
• Mentor, coach, supervise, and develop staff.
• Evaluate staff performance.
• Follow and execute all corporate policies and procedures.
• Approve purchases beyond the budget of the Community Manager/Regional Manager.
• Manage locations, staffing, and additional supervisory roles.
• Train and Develop Community and Regional Managers.
• Communicate company’s strategic directions.
• Manage to ensure all financial objectives are met.
• Establish budgets for each community.
• Assist communities with customer service/retention initiatives.
• Develop and implement corrective actions for any operational deficiencies.
• Perform property visits in the manner established by Lakeshore.
• Coordinate with other departments regarding key focus areas.

QUALIFICATIONS:

• Bachelor’s degree or better in a Business or related years of experience in the field;
• 5 years of Regional Management experience, retail, hospitality, and/or Mobile Home Management;
• Experience as a multi-site/multi-unit manager;
• Excellent organizational skills to provide efficient and timely follow up to deadlines;
• Able to plan and execute effective strategies that have led to measurable business growth;
• Strong financial, analytical and problem-solving skills.
• Travel requirement up to 30%.
• Efficient in Microsoft Office Suite

FLSA CLASS: Exempt

REPORTS TO: Director of Operations/Sr. Vice President

SUPERVISORY RESPONSIBILITIES:

Supervises 2-3 Regional Managers, Area Managers, and 3-7 Community Managers

JOB CATEGORY: Regional

POSITION CLASS: Sr. Regional Manager

REPORT TO: DOO

COMPETENCIES:

• Treats everyone with respect, compassion and kindness – Builds internal respect and loyalty with customers. Demonstrates concern for customers.  Effectively responds to customer needs. This includes responding timely to requests, listening to others, and seeking to understand others when there are differences of opinion, finding ways to build on each other’s ideas.  Acts with empathy and focus, while able to resolve problems.
• Demonstrate integrity, transparency and doing things the right way – Makes lemonade out of lemons.  This includes following policies, demonstrating financial responsibility with Lakeshore assets, complying with state and federal law, and practicing safety.  Conforms to the highest professional standard.  Turns challenges into wins.
• Collaboration and team work – Involve key stakeholders in decision making.  This includes developing and maintaining positive work relationships.  Enhances the level of mutual cooperation.  Actively participates in team-oriented objectives and activities. Focuses on team success, over individual.
• Solves problems and is transparent about outcomes – Champions new initiatives beyond the scope of the department.  Seeks to improve in all aspects of work performance.  Creates an environment of continuous improvement and innovation.  Encourages people to maintain high standards of quality and thoroughness.
• Serves our employees and residents to improve their lives – This includes maintaining the property that creates curb appeal, a welcoming community environment, supports individual and family activities, creates a sense of neighborhood.  At work, continually challenges self to grow and develop to be the best you can be at work.
• Developing Fellowship – The ability to influence others through insight, logic and communication in a positive way to attain results.  Inspires and motivates others to achieve goals, complete task and deliver discretionary effort.  Is a consistent role model of the Lakeshore values, leadership competencies, and a commitment to continuous improvement.
• Implementing the Vision – The ability to articulate the vision and get others to take responsibility through training, setting clear and transparent expectation, managing performance, providing early, often, and actionable feedback.  Provides appropriate tools and resources for employees to implement vision and tactics.  Delegates effectively.
• Following Through – The ability to create plans, check-in periodically to ensure progress is being made, and assist as appropriate to remove barriers, helps others learn from mistakes and ensure task are completed.  Also includes, asking tough questions, facing disagreements, and managing conflict constructively.  Holds self and others accountable to agree upon expectations.
• Achieving Results – Sets challenging goals, stays focused on results, and builds a culture where employees want to provide maximum contribution. Demonstrate leadership by challenging status quo, taking a stand, have healthy, respectful debate to improve processes and outcome.
• Team playing – Builds credible and trustworthy working relationships with boss, peers and subordinates.  Develop followers to use their strengths and help them achieve their professional goals.  Viewed as an effective team member and has ability to influence senior leaders.

PHYSICAL REQUIREMENTS:

Frequently required to sit; Occasionally required to talk or hear; While performing the duties of this job, the noise level in the work environment is usually moderate; Occasionally required to lift up to 10 pounds.  This role requires airline travel.

COMPENSATION: $120K - $130K (Based on Experience) eligible for quarterly bonus equal to 25% of salary based on meeting performance targets.

LOCATION:  Tampa Region (Hybrid) must be able to travel the portfolio weekly, out of state travel may be required due to coverage area and additional travel required for out of area meetings.

Lakeshore Management is an equal opportunity employer.  Qualified applicants will receive consideration without regard to age, race, color, religion, sex, gender identity, sexual orientation, disability, national origin, or protected veteran status. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of background investigation including pre-employment drug screening.  Lakeshore is a smoke-free and drug-free workplace for the Safety and Health for all. No recruiters or agencies without a previously signed contract. Only candidates whose profiles closely match requirements will be contacted during this search.

Job ID: 33115

Salary : $120,000 - $130,000