What are the responsibilities and job description for the IT Support Technician position at Lakeshore Learning Materials, LLC?
We are looking for an IT Support Technician to assist end users with IT support at our recently expanded distribution campus in Midway KY. We are looking for a highenergy techsavvy resource that is a quick study and eager to learn about desktop and distribution technologies from existing onsite resources and through collaboration with our HQ IT team in Southern California.
A day in the office looks like this :
- Schedule : 10am6 : 30pm Monday Friday
- Providing Help Desk support for DC management and end users
- Maintaining DC / warehouse equipment and spare inventory
- Building deploying maintaining and troubleshooting personal computers (laptop / desktop) printers (laser / Zebra) and RF wireless equipment
- Performing basic network and RF troubleshooting
- Responding to service issues and requests in a timely efficient manner
- Responding to calls and assigning tickets; updating tickets in Freshservice system
- Performing Office365 user maintenance and assisting with O365 setup and support
- Maintaining an excellent working relationship and customer service skills with end users
- Collaborating with other IT Operations personnel to achieve the best results
- Translating technical terms into nontechnical language for users and onsite leadership
- Assisting DC staff in troubleshooting conveyor or other system issues when necessary
- Recognizing highpriority issues and responding accordingly
- Being available for offhours oncall and / or occasional flexibility with working hours if needed
Qualifications :
Got the skills and experience Heres what were looking for :
Additional Information :
And heres our end of the bargain!
At Lakeshore we know our diversity makes us stronger and when everyone feels included and valued we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers families and children we serve.
We know we couldnt do the extraordinary things were doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group Lakeshore is more than a great place to workits a great experience to be part of. Day in and day out we give everything weve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success were constantly on the lookout for people to join us. So if youre a downtoearth professional who shares our desire for making a difference wed love to hear from you.
To learn more about Lakeshore visit www.lakeshorelearning / careers
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill merit and mindboggling talentnot based on race color creed sexual orientation gender or gender identity marital status domestic partnership status military status religion age national origin ancestry alienage AIDS or AIDSrelated complex status genetic information predisposition or carrier status status as a victim of domestic violence physical or mental disability or any other characteristic protected by applicable law. If things arent equal we all lose.
To learn about how we collect and use Applicant information please visit our Employee / Applicant Privacy Policy. INDRLL1
Remote Work : Employment Type :
Fulltime
Key Skills
Change Management,API,ABAP,Facility Management,Games,Claims
Experience : years
Vacancy : 1
