Director of Operations

Lakeshore Park Conservancy is seeking a Director of Operations to manage day-to-day operations and

maintenance at Lakeshore Park, the City of Knoxville’s largest general recreation park. The Director of

Operations will be employed by the Conservancy, a non-profit corporation, and will report to the

Conservancy’s Executive Director.

The 185-acre park is managed by the Conservancy through a public-private partnership with the City of

Knoxville. The park includes open space, natural areas, trees, gardens, meadows, athletic fields, playgrounds,

pavilions, multi-use trails, piers, pavilions, restrooms, lighting, technology and other park improvements. The park is extensively landscaped and is certified as a Level 1 arboretum.

Responsibilities:

• Overall responsibility for maintenance of park grounds and improvements.

• Direct supervision, scheduling and oversight of the Conservancy’s maintenance staff and recruitment,

hiring and training of additional maintenance staff.

• Oversee budgeting, financial planning, and resource allocation for maintenance and operations.

• Manage inventory of irrigation materials, chemicals, seed, cleaning products and supplies

• Management of maintenance and repairs for all Conservancy equipment.

• Manage all park security cameras, access controls and alarm systems.

• Manage park lighting systems.

• Management of outside contractors for mowing, janitorial or other services.

• Facilitate regular playground inspections and repairs.

• Issue monthly maintenance and operations report to Executive Director

• Develop and implement park operation, maintenance and safety standards, policies and procedures

for all facilities and grounds.

• Work with and support other Conservancy staff on facilities rentals, special events and other park

projects and events.

• Coordinate operations activities with other departments and event-related contractors to assure

facility readiness and smooth operation of events.

• Maintain effective working relationship with the City of Knoxville, including coordination of park

maintenance, repairs and services with various City departments.

• Serve as the point of contact/liaison with the City Parks and Recreation Department, the Knoxville

Police Department and other City departments on matters related to park operations.

• Manage the Conservancy’s relationship with youth sports organizations who utilize park facilities on

a seasonal basis.

• Ensure compliance with local, state, and federal regulations concerning public spaces and recreational

facilities.

• Implement and update facility rules, regulations, policies, and procedures.

• Promote the park and maintain positive interactions with park visitors on a regular basis.

Knowledge & Skills:

• Ability to handle multiple tasks and prioritize goals

• Excellent communication skills, both verbal and written

• Technically proficient with Microsoft Office – Excel, Word, Office365

• Ability to lead teams toward organizational directives and goals

• Effectively manage multiple tasks while meeting deadlines with quality results

• Use critical thinking skills to resolve any real-time issues that arise

• Attention to detail and a high level of integrity

• Strong time-management, organizational, and negotiating skills

Qualifications:

• High school diploma or GED required, bachelor’s degree in related field preferred.

• Minimum three years of facility and/or grounds operations experience.

• Experience in park operations or sports facility operations preferred.