Specialist Collections

The Collections Specialist is part of an enthusiastic and motivated team of collections professionals that helps us service and retain customers. Using our customer service-oriented approach, you will be working with our commercial, residential, transfer station and roll-off customers who are past due on their accounts.

Reports To

Collections Manager

• Responsible for successful progress made towards reducing past due balances, reduce bad debt and decrease DSO in assigned aging portfolio
• Contact customers to set up effective and immediate payment arrangements that resolve the customer's delinquency
• Find mutually beneficial payment arrangements that will allow us to retain the customer
• Establish customer relationships that helps enable effective collection strategies
• Respond to customers regarding questions on service, billing, taking payments as well as fielding questions beyond scope of collections and billing to the best of your ability
• Responsible for inbound calls for Residential customers through Robocaller program as well as assigned department phone coverage
• Work cross-functionally to maximize customer experience and resolve issues in a timely manner
• All other duties as assigned
• High School Diploma, GED or equivalent work experience
• At least 2 years of B2B collections, some B2C collections is a plus
• Waste management and / or construction collections experience beneficial
• Experience with Microsoft Excel, Word, and Outlook required
• Must be able to work in a team environment as well as independently
• Excellent time-management, written and oral skills
• Experience with Microsoft Excel, Word and Outlook, required
• Strong attention to details
• Fluency in Spanish is a plus

Physical Demands / Environmental Factors