What are the responsibilities and job description for the FRONT DESK ATTENDANT - Club Opener position at LAKESHORE SPORT & FITNESS GROUP?
Job Details
Description
As a Front Desk Team Member, you will be responsible for delivering the highest quality customer service to all members and guests through professional greetings, account maintenance, and extensive knowledge of Lakeshore Sport & Fitness products and services. Proactively meet the needs of members and accurately answer questions.
Responsibilities:
- Greet and service members in a friendly and professional manner at all times
- Attentively and promptly respond to member needs
- Admit members by scanning their membership cards and appropriately respond to messages regarding their membership account
- Process sales transactions for members, including program, service and product payments
- Collect and properly pass along member paperwork, including address changes, electronic funds transfers, and payments, etc.
- Ensure that all phone calls are answered professional and forwarded to the appropriate staff members
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
100% of the job function is performed inside Lakeshore Sport & Fitness grounds where there may be exposure to chemicals and communicable diseases.
Qualifications
Qualifications:
- Minimum of six months customer service experience preferred
- Minimum of six months reception experience preferred
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to talk or hear
- The employees frequently is required to stand for long duration and walk multiple flights of stairs.
- The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, crawl or lift items up to 30 lbs in weight.-Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception and ability to adjust or focus
