Testing Services Coordinator

Position Description

LAKESHORE'S MISSION:
Transform individuals to strengthen our communities through innovative and accessible learning.

Full-time Benefits Include:
Competitive health, dental, vision insurance
Up to $3,000 in tuition reimbursement annually | Professional development and growth opportunities
6.9% Wisconsin Retirement System (WRS) savings - matched dollar for dollar | 403(b) and 457 retirement savings options
College paid life and disability insurance | Health and dependent care Flex Spending Accounts
Onsite fitness center and walking path | Up to 8 weeks paid New Child Leave
Onsite wellness screenings I Relocation assistance available

Lakeshore also offers generous paid time off starting with 15 days of vacation, 9 days of sick time, 6 days of personal leave,
10 holidays, and a one-week winter break.

Additional Perks:
Local discounts on food, entertainment, and events | Discounts on cell phone plans and rental cars
Common Read events | Culinary experiences from onsite emerging chefs | Identity theft protection
“Dress for your day” | Employee recognition and appreciation events
Campus closed six Fridays during the summer

Benefits begin the first of the month coinciding with or following hire.
For additional information on our vast array of benefits, read through our benefits guide.

SHIFT: Day/evening/weekend hours | Flexible based upon the needs of the College

LOCATION: Lakeshore College – Cleveland, Wisconsin

POSITION SUMMARY: Manage Testing Services including the day-to-day operations of the department. Provide Testing Services for Lakeshore students and community members, community agencies and area businesses, high schools and other Lakeshore stakeholders requiring testing services. Serve as Chief GED Examiner for the District. Provide an exceptional customer service experience to both internal and external customers throughout every interaction.

REASONABLE ACCOMMODATIONS/ADA: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS (Other duties may be assigned):

(50%) GENERAL TESTING SERVICE

• Administer national, state, and local standardized external assessments, internal course-specific exams, and other tests required for instruction, individuals, and employers.
• Schedule and maintain appropriate records of student assessments.
• Serve as the college contact for all the testing platforms used in Testing Services.
• Use key programs to support and evaluate tests issued.
• Maintain a high level of knowledge and understanding of testing software, policies, and procedures.
• Collaborate with Accommodation Services to provide approved test accommodations.
• Train staff to administer unique technical specifications for each exam, including how to troubleshoot and correct issues, interpret scores, and process paperwork.
• Oversee data entry of testing results, using automation when necessary. Interface with Lakeshore personnel regarding testing results. Track revenue earned.
• Maintain test integrity using camera surveillance, active proctoring, and train staff to identify violators. Interface with faculty, deans, and college leadership when test security is breached.
• Oversee Credit for Prior Learning (CPL) test-outs. Interface with faculty and report results to meet CPL guidelines.
• Maintain departmental inventory and order supplies.
• Work within confidential environment in regard to exam results and student completion.
• Explore and research additional testing opportunities to offer Lakeshore students.

(50%) HIGH SCHOOL CREDENTIALING SERVICES

• Serve as GED Chief Examiner. This includes working with the Wisconsin Department of Public Instruction (DPI), the College and Career Readiness Department, including programs at County Jails, local high school GEDO2 programs, and online On-VUE testers.
• Successfully pass annual GED certification exams for corrections and non-correction testing locations.
• Ensure currency on required state Civics exam, serving as the conduit to faculty/staff for any changes in the exam.
• Serve as resource to administrators, faculty, staff, high schools, jail administration, and employers in setting policies and procedures regarding available assessments, exam processes and procedures.
• Responsible for regulation enforcement and adherence to the strict GED/HSED rules set forth by Pearson Vue, GED Testing Service, the Wisconsin Department of Public Instruction, and the Department of Education.
• Maintain and update Pearson Vue Site Manager, Registration Manager, Admissions Manager and perform software updates.
• Review and report HSED 5.09 completion to DPI, ensuring consistency of requirements with Adult Education faculty, including credit for prior learning options.
• Review and report other HSED option completion to DPI, staying current with regulation and requirements.
• Teach the orientation session for GEDO-2 high school instructors.
• Serve as primary district contact for GEDO-2 instructors. Evaluate high school transcripts for credit acceptance.
• Serve as GED-Option 1 contact and resource for area high schools. Administer Nelson-Denny reading assessment.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree from a regionally accredited college or university in a related discipline required.
• Three to five years of relevant occupational experience required.

CERTIFICATIONS, LICENSURE, REGISTRATION:

• GED and Accuplacer certification required within 3 months of hire, and annually thereafter.
• Additional certifications may be required to proctor assessments as needed.

• Knowledge of Lakeshore’s mission, vision, and strategic direction.
• Familiarity with different leadership styles and techniques.

• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, etc.)
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.
• Effective interpersonal skills and customer service skills.
• Strong critical thinking, decision-making and problem-solving skills.
• Effective leadership and team building skills.

• Adapt quickly to new and changing technology.
• Perform work accurately and thoroughly, with a high level of accountability and attention to detail.
• Work independently, as part of a team and/or with minimal supervision.
• Present self in a professional, ethical and respectful manner at all times.
• Use discretion and maintain a high level of confidentiality.
• Prioritize and manage multiple projects or tasks, maintaining deadlines.
• Establish and maintain effective working relationships and relate successfully with staff, students and all stakeholders.
• Lead, inspire and motivate a team to achieve departmental and college goals.
• Flexibility to adapt to and manage through changing environments.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• While performing the duties of this job, the employee is regularly required to sit and talk or hear.
• The employee frequently is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
• The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment may require multi-tasking.
• The noise level in the work environment is usually moderate.

This job description is designed to cover the basic functions of the job and is not considered a detailed description of every job duty that is required, other duties may be assigned as needed. Duties, responsibilities, and activities may change at any time with or without notice to ensure the successful delivery of organizational objectives.

CONDITION(S) OF EMPLOYMENT

• ground Information Disclosure (BID) with the results acceptable to the College.

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