What are the responsibilities and job description for the Gates Supervisor position at Lakeside Chautauqua?
Job Title: Gates Supervisor
Department: Guest Services
Reports To: Director of Guest Services
Salary: Salaried, Exempt Full Time
Range: $45,000.00 To $50,000.00 Annually ( Must Work 40 hours per week, 52 weeks per year)
Position Summary:
The Individual must like working with people, confident, upbeat, positive, action-oriented, and be customer service oriented.
Essential Duties and Responsibilities: (To include other duties that may be assigned.)
- To uphold Lakeside’s Mission Statement, and to personally represent its goals and values at all times while on the Lakeside grounds, to our guests and to our employees.
- With the assistance of the Director of Guest Services, will hire and schedule Gate Ambassadors for day, evening and overnight shifts.
- Collect timesheets and deliver them to the Director of Guest Services for approval.
- Be responsible for the care and cleaning of Lakeside Gate properties.
- Expected to have computer knowledge and train employees in order to process guest transactions.
- Train employees on scanner operation and assist IT with overseeing use, troubleshooting and repair.
- Oversee scanning committee, establish meeting dates, time and place, creating agenda, take minutes, provide to all parties. Follow up on established processes.
- Manage distribution of contractor passes, reviewing policy every year and removal of amenities for same when necessary.
- Oversee Google Docs for Complimentary Ticket List.
- Be available 24 hours to answer employee questions via phone call or two-way radio.
- Negotiate all special event ticket requirements.
- Manage and protect cash provided to gates for change.
- Provide change to gate booths when needed.
- Have ample supply of guest use printed materials for Gate Ambassadors to restock their booths at the start or end of a shift.
- Offseason expectations include contributing to special projects in the Guest Services office, Administration or Programming.
Qualifications:
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
High school graduate with the ability to work with the public and other employees. Previous management experience beneficial. Guest service experience in a retail-type environment is preferred.
Language Skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively with guests and co-workers.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands:
While performing the duties of this job, the employee is regularly required to stand; walk;use hand to finger, handle, or feel; reach with hands and arms; stoop, climb or balance; specific vision, depth perception, and ability to adjust focus. Must be able to lift up to 20 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
While performing the duties of this job, the employee is regularly exposed to wet, cold, humid, hot, very hot, conditions and will be required to work outdoors. These characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lakeside Chautauqua is an equal opportunity employer.
Salary : $45,000
