Guest Service Intern

Job Description

Job Description

Job Title : Guest Service Intern

Department : Operations

Reports To : Director of Guest Services

Apply by : March 21, 2025

Start Date : May 12, 2025

Hourly Wage : $15 (non-exempt)

Academic or non-academic applicants accepted

Position Summary : The Guest Service Intern assists in maintaining and communicating Lakeside’s information to guests, residents, and coworkers. The objective is to provide the intern with practical hands-on experience in administrative tasks and office operations by assisting with daily functions to contribute to team efficiency while learning from experienced professionals in a “guest experience” environment.

Essential Duties and Responsibilities : (to include other duties as assigned)

• Open and close the administration office as needed
• Check the brown suggestion box outside the administration door for any mail
• Greet guests, homeowners and walk ins, direct people to appropriate department
• Manage and answer phone calls in a professional manner and check and log messages on the answering machine.
• Address guest complaints and acknowledge guests concerns promptly in a professional manner
• Answer inquiries about the calendar of events, ticketing, gates, hotels, cottage rentals, Lakeside rules / regulations, various Lakeside community organizations, and local attractions; and know how to obtain the information as needed
• Be familiar with department processes (safety services, grounds, maintenance, accounting, campground)
• Print Administration Forms (House Watch, Comments, Lost and Found, etc.) as needed
• Maintain open communication with other front desk staff and Director of Guest Services so there is continuity in response to the public
• Assist with sorting and distributing general mailing, and assessment mailings on an as needed basis
• Send faxes, run copies and laminate for guests, residents and coworkers
• Keep lobby, front desk area, kitchen area, and mail room orderly, clean and uncluttered
• Update displays in the lobby and outdoor brochure pockets; decorate lobby and front desk area seasonally
• Update mail room whiteboard calendar and front desk calendar with key dates and staff out of office
• Operate general office machines (copiers, cash register and credit card machine) and make appropriate monetary transactions
• Maintain and stock general office supplies when needed
• Maintain and stock kitchen supplies when needed
• Keep key log to check-out and check-in Lakeside facilities' and property owners’ keys from the vault
• Register and collect payment for Tram Tours
• Assist with House Watch, and Comments / Complaint Forms
• Acquire knowledge of other guest service departments and provide aid when needed
• Recipient for Lost and Found throughout Lakeside and try to reunite items with their owners as much as possible
• Create nametags for incoming employees
• Ensure that customer relations and guest satisfaction are of the highest priority for all interactions with guests
• Assist in providing a safe atmosphere for all guests at Lakeside
• Other duties as assigned

Required Skills / Abilities :

Education and Experience :

Physical Requirements :

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Lakeside Chautauqua is an equal opportunity employer.

Salary : $15