What are the responsibilities and job description for the Automotive Service Advisor position at Lakeside Chevrolet?
Automotive Service Advisor
Lakeside Chevrolet in Warsaw IN is looking for an experienced service writer to join our team. This position has limitless income potential. We would prefer the applicant has GM experience but it's not required.
Responsibilities
- As an automotive Service Consultant / Advisor you will be responsible for initiating services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining records.
- Automotive Service Consultant / Advisor will act as the communicator and liaison between the customer and technician; ensuring their needs are understood by the technician and the needed and recommended service/repairs are understood. Service Consultant will also verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Automotive Service Consultant / Advisor will develop estimates by costing materials, supplies, and labor; calculating payment, including deductibles and will prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system communicate additional repair and service needs.
- Administer the manufacturer warranty for qualifying vehicle repairs.
- Present a friendly, professional greeting and help identify, confirm and offer resolution to customer concerns.
- Consult on applicable service specials and keeping them informed on completion times and service expenses.
Qualifications
- Previous Automotive Service Consultant / Advisor experience, preferred
- Above average sales ability required
- A team player who is focused on providing exemplary customer service
- Ability to multi-task in a fast paced work environment
- Basic mechanical understanding of an automobile
- Strong organizational skills and detail oriented
- Be at least 18 years of age
- Possess an acceptable driving record and a valid driver’s license.
Job Type: Full-time
Pay: $45,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- No weekends
Experience:
- Service Advisor: 3 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $45,000 - $85,000