What are the responsibilities and job description for the Social Services Director (Part Time) position at Lakeside Health & Wellness?
At Lakeside Health & Wellness, our associates are our most valuable asset. Each associate provides a service that directly or indirectly affects patients, families, other team members, and the public. We strive to excel in providing the highest quality healthcare and customer service possible, which is incumbent upon the excellence and commitment of our leaders and caregivers.
Social Worker / Social Services Director - Part Time
Essential Duties & Responsibilities
- Assist and support community residents in the successful transition home through levels of care and special resident requests.
- Assist the community’s team members in the achievement of the community’s First Impression goals and help the community’s staff understand how their roles relate to the successful execution of the First Impression.
- Assist the community’s staff in understanding the most hospitable way to interact with anyone who enters the community, by developing the tools necessary for hospitable customer interaction.
- Adhere to one standard, every area be it the front of the house or back of the house should be held to the same level of scrutiny.
- Work with the sales team to ensure an excellent level of hospitality/cleanliness in the Tour Path, by making sure the proper items, events, and interactions (i.e. flowers, photographs, cooking demonstrations, recognition of guest by name by staff) are in place at all times and all events (resident activities/major or minor building repairs) are coordinated appropriately.
- Play an integral role in the Employee On-Boarding process, by acting as a liaison between the Human Resources Department and the new hire, as well as helping reinforce the expectations/standards that are set for the on-boarding process.
- Work with the Dining Staff to support a polished hospitality approach to dining room service.
- Assist in the coordination and oversight during special community events. Let the Community’s residents, residents’ families, or out-side entity know that you are there to help fulfill any special request related to their dining experience.
- Ensure that every department is notified of all new move-ins to help coordinate new resident involvement in appropriate activities and meals.
- Support the Hospitality Training the community’s staff.
- Take a role in the development and operation of the Ambassador program at the community.
- Attends all required training, in-service, and staff meetings.
- Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.
- Maintains a positive and professional demeanor toward residents, visitors, families, and co-workers.
- Performs other duties as assigned.
QUALIFICATIONS:
- Bachelor’s Degree and three plus years related experience and/or training; or equivalent combination of education and experience in health care / hospitality or other related field.
- Possess a passion for working in a retirement community with the geriatric population.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
