What are the responsibilities and job description for the Assistant Guest Service Manager position at Lakeside Hotel Casino?
ESSENTIAL DUTIES AND RESPONSIBILITIES, Other duties may be assigned:
- Assists in the management operations of the Guest Service Center transactions and responsibilities during assigned shift.
- Supervise, direct and train GSC team members.
- Responsible for all GSC team members’ activities and vault accountability.
- Ensures all cash handling procedures are functioning within compliance and best practices guidelines.
- Ensures there is emphasis on guest service, compliance with regulations, and protection of company assets, including a thorough understanding of fraud and credit frauds (and the prevention thereof).
- Provide proactive and professional guest service to all Casino patrons.
- Advises management of major Cage exceptions.
- Ensures proper department uniform, appearance and grooming standards are met.
- Assists in ensuring proper staffing levels and that overtime is at a minimum when possible.
- Communication of all GSC activities to the Guest Service Center Manager.
- Ensure compliance with all IRGC rules and regulations, Internal Controls, and Standard Operating procedures.
- Attend all company required training.
- Must be able to be approved for and maintain a valid gaming license.
- Adhere to all safety guidelines.
- May be required to work days, nights, weekends and holidays as needed.
SUPERVISORY RESPONSIBILITIES
Supervises all GSC team members including supervisors. Responsibilities include interviewing, hiring, and training; planning, assigning and directing work; appraising performance; documenting concerns and discipline; addressing complaints; resolving problems; control the flow of supplies and materials; provide for the safety and security of the GSC team.
Must carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
EDUCATION and/or EXPERIENCE
- High school diploma or equivalent required.
CERTIFICATES, LICENSES, REGISTRATIONS
- Must be able to obtain and maintain an Iowa Racing and Gaming Commission License. Must be 18 years of age or older to work the Casino Gaming floor.
- Degree related to business, accounting or related field or a combination of education and/or experience, preferred.
LANGUAGE SKILLS - Must be able to effectively communicate in English.
MATHEMATICAL SKILLS - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
COMPUTER SKILLS - Must have Microsoft Office experience and basic computer skills. Proficient with 10 key.
